Homewood Suites by Hilton New Braunfels

There were two big flies in the hotel room. I told the front desk, but they said "ok" and did nothing, so I tried to catch them. It was the first time I've ever had flies in a hotel. And I don't like the attitude of the staff either. I don't want to use it again.I have all the photos of fly and the ones I took. Should I attach them?? And they said they would send me a receipt online, but that was a lie. Why didn't they send me the hotel receipt?

Room trigger allergy’s for both my wife and myself. Tried to move, but no other rooms like ours available. We turned off the air conditioner in bedroom and got some relief. They pretty much said that had we booked through them, they could have done something, but since room was paid for through *******, I couldn’t get a refund from hotel and check out. If I checked out I would have to try and get refund through *******, so we made the best of it.

Clean and Spacious Everything was clean and there was plenty of room. We enjoyed the evening snacks.

Good breakfast, clean hotel, many dining options nearby, room nice, pool & workout room nice, kitchen adequate…would stay again for sure. Some exterior renovation underway, which worried me at first, but crew only worked mid-day so no issues at all. Hotel is clean & area is very safe and quiet. TV location in room layout is my major complaint. Angled view from all locations is really poor ergonomics! Stiff neck now lol. Pool gate lock didn’t work all week for keyless entry, but staff responsive to open on request. Overall happy with the stay, but TV setup does need improvement.

They are upgrading the hotel . Interior is complete. The exterior is almost done . Lovely stay with kind staff and a quiet atmosphere. Breakfast 7 different options. Worth staying here.

Do not stay here! Not worth a penny! From the moment you walk in, the odor that lingers 24/7 smells like the sewer line broke, then we were greeted by the most unhelpful/lazy check-in receptionist, the "business center" did not work, all printers were broken and no employees willing to assist, lastly the room was dirty and uneven flooring caused the bathroom door to not fully open to get to the toilet.