Sol Nessebar Palace Resort & Aquapark - All Inclusive

We stayed for 10 days from 23rd May. Not everything on site was open due to season only just starting. HOTEL/GROUNDS Grounds/reception area cleaned and maintained regularly. There is a shop on site that sells drinks, alcohol, chocolate, Beach things, souvenirs etc. Currency exchange at reception and a ATM. 3 lifts available. Games room with pool tables and PlayStations, both are extra cost. First Aid room and Travel Agent help desk also located within hotel. The beach is really close. The water is calm and shallow but there is a bit of seaweed. Sunloungers available at no cost. There is a spa, hairdressers and gym, however we didn’t use any of these. Zorbing and mini go carts are available for extra cost. The wifi was awful, only really got connection if you were in the reception or dining area. In the room it was very hit and miss and by the pool it was non existent. Pools - The hotel shares its ground with 2 other hotels (same chain) There is 3 main pools one for each hotel then a smaller shallower kids pool with a slide then a baby pool. There are 5 slides, you need over 12 to go on your own, under 12 can go on with an adult. You can’t move the umbrellas but there are plenty of them and there are plenty of sunloungers. There is also an indoor pool. The signs say no inflatables but this isn’t policed and they allow them. This may be different in busier times. Improvements for me would be that the WiFi needs to have a much better connection. ROOMS (we booked a family room) The room had a large comfy double bed with plenty of bedding/pillows and a smaller single bed. Plenty of hanging space for clothes but no draws. A mini fridge is in the room and can be stocked at additional cost. Air con was ok and TV had loads of different channels but only one in English. There is also a safe available in your room for a cost of 7 Bulgarian lev per day. The bathroom is a decent size with a good flow shower and a bath. There is also a hairdryer. Towels are replaced daily and the bedding every few days. The rooms were clean and there were 4 plug sockets. We were on the sixth floor, there is a little balcony with a table and chairs and a drying maiden. FOOD Only the main restaurant and German snack bar were open. Didnt try the snack bar but the main restaurant is buffet style and the quality of the food is really good and there is a lot of choice that is constantly replenished. No problem finding a table to eat. You can eat inside or outside. Sign says there is a dresscode but this didn’t seem to be policed. Beware of seagulls if eating outside. During the day there is ice cream, pizza, chips and donuts available at selected hours. Popcorn can be purchased for extra cost in the evening. Staff - all the staff we spoke to were polite, friendly and did everything to make our stay enjoyable. They all went above and beyond and are a credit to the hotel. The evening entertainment wasn’t great for older kids. Seemed fine for younger kids. Th

This is by no means a 5 star hotel or resort. At best its an average example of a 3 star hotel. Non of the facilities offered in the sales blurb are available on site- there is no American diner, or Chinese restaurant nor Spanish tapas resutrants. You only get one basic restaurant. There is 3 hotels sharing one site but you can not use the dining facilties of the other 2 restaurants. Each hotel uses wrist bands with specific colours for each, so if staff notice you in the facilities of the other hotels you will be asked to leave! They point this out in there on line QR code app, which stipulates you only use the main restaurant of the hotel you reside in. The room accommodation is very tired and requires modernisation, I'd estimate that the rooms were last renovated 10-15 years ago. If you have ever stayed in 5 star hotels in central Europe, Asia or the USA then sadly you will be massively disappointed by this hotel and what little it has to offer. We booked with First Choice and feel their sales infor on line massively over hyped this hotel and is very misleading-which has added to the disappointment felt. If I came expecting a 3 star hotel then I'd say this hotel its suffice for providing a place to stay and get your head down. Sadly expecting a 5 star and ending up with this hotel has spoilt the 2 weeks a year we get for a holiday.

Room good. They got 3 hotels all put into one. Too many children for me. Meal times terrible looking for a table. Food cold. Taxis a rip off. Location nothing near. Won't be back. Show time repeated every week.I was there for two. Animation person said Scots were stupid.

We went for 11 nights on the 1st of may, not everything was open but the hotel opened the slides for us on a few of the days. There was plenty to do and the animation team was amazing at getting people involved with the activities. The room was amazing, there were plenty of food options as I am a fussy eater and normally struggle to find things to eat. I would definitely return in the future.

Hotel standards do not meet 5* As someone mentioned pay more and go to Spain or Greece. Food cold and not good quality. Cocktails served from a dispenser never heard of this. Rooms tidy but dated. Waiting staff miserable. Overhaul disappointment.

Rooms: We had the junior suite which had a separate room for the kids. Was perfect. Had everything you need. No kettle etc but coffee machine in corridor. Fridge. Shower and bath. Kept lovely and clean by the daily cleaners. Food: Good variety. Lots of differing restaurants. No issues at all. Drinks: Wide variety of drinks. Staff: Most staff were very friendly. Some a little abrupt - mainly on the reception desk. The animation staff clearly work so very hard. Activities: Lots of activities for kids and adults. Very good. Pool: Lots of beds. They still get reserved early morning. Pool kept very clean. Large but still gets very busy. Good temperature too. Entertainment: Mini disco every night and then entertainment on the main stage which hosts all three hotels. This makes it very busy. Location: Can easily walk to shops and restaurants. Sunny beach about £15 from the hotel in taxi. We had a very lovely holiday here however, with the three hotels in the complex it was super busy and there was some issues with others coming to our pool and taking up the beds. Although I did see people coming round to tell them.