Super 8 by Wyndham New Castle

I chose this motel due to its low price and moderately good reviews. I paid in advance to get the best rate. The room it self was clean and bug free. The water pressure in the shower was good. There were two mini fridges and a microwave in the room. But there were a few things that were missing. First of all there was no elevator and our room was on the third floor. No big deal for me but my wife has bad knees. There was a coffee machine and ice bucket in the room but no coffee packets or drinking cups. Windows were open at the end of the hallway filling the hallway with 90+ degree heat and high humidity. There were individuals hanging around the front of the building that made me wonder if illegal activities were occurring.

We have stayed in this motel multiple times, the staff is amazing, the rooms have been very comfortable. The service is perfect, breakfast is very delicious, every time we go to new castle we choose to stay in this motel because we feel as we are at home.

I recommend all visitors to try super 8 motel, it’s fantastic, very very clean, all staff are polite and help you to be comfortable there. The breakfast is so good, rooms are very comfortable and calm. We spent there 3 nights, it was very nice choice to choose this nice motel.

Members of the family have stayed here before. They are working hard to remodel and keep this location nice. We needed a place for the family to continue to greet our new born GREAT grandson. The night shift clerk, Pxx, was wonderful is letting us use the breakfast area. Thank you, Pxx. I would recommend staying here.

I loved the experience here! Would recommend! I was visiting family and I needed a place to stay. Very kind front desk and housekeepers. Friendly service and were very accommodating to me! Breakfast was good and free. Overall I will stay here again next time I’m in town.

Clean, Bed, for me it was comfortable..but that is a personal choice Breakfast ..okay Location.. Questionable.. Nothing around it.. .. but was only a stop over for the night BRING YOUR OWN CHARGER So called Business Center was Closed at 6 in the evening.. Now remember this is Oct 2022.. because of Covid

Will never stay again photos on internet is not what property look like was being bite by bugs tried to talk to manager she was rude no help they sent someone to look for bugs days later then said there was none I have photos

I was traveling to my hometown to visit my dad in the hospital.. I had traveled for nearly 11 hours by car. This trip was a very emotional trip because my father is in poor condition and may not make it. I'm very familiar with this motel because I've stayed in it in the past. When I arrived at the motel,The front desk clerk said to me "didn't you see the cone?" Apparently she had just mopped the floor and I came into the lobby through the obvious entrance but it was not where I was supposed to enter. She did not greet me by saying hello or how can I help you...that is how she greeted me. Apparently I was supposed to enter the keyed guest entrance which I later discovered is unlocked at all times so anyone has access to the interior entrances of the rooms. The guest entrance which is not locked in any way except by slide locks one is held by packaging tape. The clerk later apologized for her remarks and I went to my room. When I opened the room door I was horrified. The room was 78ﾟ so I went to the air conditioner to check the temperature to find it seriously damaged and held into place by packaging tape. At that point I should have left but it was very late and I need sleep before I go see my father in the morning. To say I'm disappointed in my stay would be the understatement of the century. It was dirty. It was loud, locks were broken for rooms and motel security. It was not safe or sanitary.

I was traveling back to my Hometown to visit my dad in the hospital.. I had traveled for nearly 11 hours by car. This trip was a very emotional trip because my father is in poor condition and may not make it. At the last second I decided to take a hotel room rather than interrupt my tired mother who had been at the hospital all day. I called the 800 number and was able to make a reservation. I'm very familiar with this motel because I've stayed in it in the past. When I arrived at the motel,The front desk clerk said to me "didn't you see the cone?". Apparently she had just mopped the floor and I came into the lobby through the obvious entrance but it was not where I was supposed to enter. She did not greet me by saying hello or how can I help you...that is how she greeted me. Apparently I was supposed to enter the keyed guest entrance which I later discovered is unlocked at all times so anyone has access to the interior entrances of the rooms. The guest entrance which is not locked in any way except by slide locks one is held by packaging tape. The clerk later apologized for her remarks and I went to my room.. When I opened the room door I was horrified. The room was 78ﾟ so I went to the air conditioner to check the temperature to find it seriously damaged and held into place by packaging tape. At that point I should have left but it was very late and I need sleep before I go see my father in the morning. The pictures can tell you the rest of the story. To say I'm disappointed in my stay would be the understatement of the century.