Hôtel Nendaz 4 Vallées & Spa

Magnifique hôtel, emplacement top, Spa magnifique piscine vraiment chauffée Personnel attentionné, chambre parfaite

Superb SPA, litterie excellente, super petit déjeuner.

The hotel appears to be on a savings spree, with little attention paid to maintaining a guest experience worthy of a 4*S venue. The proportion of staff with little to no experience has increased to levels where a 3* hotel experience is barely justifiable. Staff with experience are so few and far between that they are stressed and unable to offer their attention to all the visitors. Simple things suddenly feel stressful, like preparing a cappuccino (hint: if it doesn't fit in the cup the way the coffee machine makes it, take a larger cup?) or a Spritz (it's not a recipe that requires two barmen...) In terms of room upkeep, daily calls were required post-room-cleaning to have the basic amenities replenished (empty shower gel bottle not replaced, empty toilet paper roll didn't trigger toilet paper to be replenished, ...) And when the hotel wrote Breakfast Included they didn't really mean it, at least not in a 4*S hotel sense. The breakfast buffet includes still a standard selection of ex-bottle juices, yoghurts, ham/cheese/salami/smoked salmon selection, sausages, baked beans, cold boiled eggs, etc. But when it comes to requests for hot options, a (over)fried egg served with... nothing, now costs CHF 3 extra. Two omelets with ham and cheese for children during breakfast cost CHF 18 extra. In summary, for service levels today, level of a 3 star hotel at best. Price-wise, no longer justifiable.

The hotel is nice and the SPA is good. Is over priced and the service is really terrible!when you spend certain money you expect a lot more then this.Food very very average as well. Let’s put it like that …ok experience but I wouldn’t come back.

Amazing location. Comfortable rooms. I would recommend the Mountain View rooms which are really worth it. The partial view rooms have a nice view but a shared balcony which is accessible to practically anyone.. we had an issue with our room which was promptly and professionally sorted by the staff at desk we were very pleased ! Spa is nice, a bit crowded but very enjoyable ! Breakfast was amazing. 10/10 will return soon!

Let's start with the good: nice style, modern rooms, good location, has a parking (once you have your room key). Now the not so good. Most windows have views on a wall (you can see from their picture), parts of the hotel have clearly not been renovated, attention to details is missing, and "service" is well below expectation/price. They cancelled my reservation 4 days before i arrived (yet managed to find me a room). Disorganised. Understaffed. And honestly not very friendly to the guests. I hope my Swiss compatriots will quickly level up their service - the world has changed and at the price asked, the service is not up to it sorry!