Tài Khoản Khách
ngày 31 tháng 1 năm 2023
We made a booking for bed & breakfast, dinner and a room with twin beds. We paid in advance. The building, rooms, lay-out is excellent. We stayed there once after the hotel had just opened. It still looks as immaculate as it did then. So kuddos for that. Very disappointing however was the reservations department and the dinner. On arrival the receptionist did not know that I requested twin beds. So we had to wait for an hour in the lobby before that was fixed. That evening, when we arrived in the restaurant, we were not on the buffet diners list. We could take a take a seat however, in the meantime the staff would sort things out. Knowing that I had paid the full amount, we used the buffet confidently. We just sat down with our food, when the waiter came to our table and annouced - in the middle of the restaurant, amongst all dinner guests - that according to reception we had not paid for dinner. Obviously a discussion with the waiter followed, since I was sure I had paid. I found that extremely embarassing, with all these people around us. I had to leave my dinner to go to reception to show their confirmation of my booking. Bed, breakfast AND diner. And then apparantly my booking materialised on their computer! Dinner itself was a great dissapointment. Especially the meat. The chicken was bone dry, the steak was cooked to oblivion. The latter very surprising in a country where I thought grilling steaks belongs to people's basic education. I never had a bad steak in South Africa before. The rest of the buffet was very average, although my husband loved the different salads. The next morning breakfast was excellent. That made up for something. Next time we will think twice to book the Chill Pepper Hotel and will no go there for dinner.
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