Big4 Karuah Jetty Holiday Park

Stop off going up the east coast. Helpful staff. Very clean and lovely vista from the jetty. Our cabin was fine. WiFi not much use but otherwise very good value. Didn’t really get to check out all the facilities. Happy to return and suspect if had clue skies would have been even better.

So happy with our stay with our camper trailer and very happy with this parks location, meaning it's very in the middle of nowhere and so peaceful. But less than an hours drive to a mall or things to do. You can hire pedal parts at the park, our 3yo loved them. And the Jetty is so pretty. The amenities and camp kitchen are ALL kept so clean and there's a little games room but we loved the projector that they played movies on every night. And a communal fire pit.

The bed was comfortable. No fan or aircon in the bedroom (30 degree temperatures). Balcony was filthy, outdoor furniture was old and falling apart as well as filty dirty. Vanity was water damaged at floor level. Mould on the shower screen door. Broken tiles on the floor. Disgraceful. Picked Big 4 because i had stayed at others and they were amazing. This one was appalling

Did not see any maintenance carried out in park during stay except for a daily working of the pool area. Visited pool in the morning and found empty beer cans and cigarette butts. Caravan Site was poorly maintained and turned to mud in rain. Kids running riot during darkness hours on bikes. Asked people on numerous occasions not to take shortcut through our sites. Stopped kids riding bikes through our site and came back to site one afternoon to find a scratch on car. Adults exceeding park speed limit on electric scooters during darkness. Neighbouring site continued to play loud music even after being requested not to. First morning I was woken at 5.30am by loud noise of an adjacent site packing up to leave early, which continued until 6.30am. Great pool for family though and great location. First time in 15 years of caravanning that I have put in a bad review. I would've reported most of these things to the office, but I would've been there everyday and felt that the staff of the park should have at least visited the area to look around with the amount of people staying there. I saw NO people checking on things. All in all a very disappointing stay of 5 days and all for the princely sum of $120 per night per site and we had 2 sites !! I replied to their email regarding a review and wrote the above, but received nothing back.

Arrived here in our camper van & we’re greeted with a smile by Trish… Great start in my book… we are here for a 3 night stay just to go fishing & relax. We scored a great mid week special with an ensuite site, which was very clean and tidy.. thank you to the team of cleaners & maintenance staff who do a wonderful job maintaining a high standard in the park. The area is very nice overall with camp kitchen, TV room & lounge area provided.. the BBQ’s were clean and the kitchen tidy. The pool looked clean & inviting… I’m yet to dip a toe in though, haha. It was very peaceful and the park was not full so we enjoyed the vibe a lot. People were friendly and I recon we might just be back again sometime soon.

The cabins were disappointingly dim, with cobwebs and bugs, contrary to the advertised cleanliness. Park facilities were dilapidated, not as promised online. The jetty had unstable, broken planks, making it unsafe for kids and the elderly. Neglected gardens added to the unsatisfactory experience. Despite our group of family and friends hiring four cabins after traveling interstate, our stay was cut short due to these issues. However, the receptionist was understanding and apologetic, suggesting this wasn’t their first encounter with such complaints.

3 oclock is too late to sign in day is over then 10 check out is not a full day to enjoy

A very friendly lady helped me booking the site while we were on the road with very little cellphone coverage. Late arrival? No problem! We stayed here for a night on a powered campsite and we found that to be a great experience. Standing next to the amenities building, we did not think that this gave any noise. The amenities themselves were clean. Friendly people around the campground.

Nice location friendly staff