Sandals Negril Beach All Inclusive Resort and Spa - Couples Only

I’ve been wanting to come to Sandals for years. With all the advertising speaking of high class service, exceptional food, etc. I couldn’t wait to go but I was disappointed. This is NOT the worst all inclusive but definitely not what they advertise or what I expected. The rooms are dated and bathrooms tiny unless you spring for a high end room which is in a newer tower. Who would know this when booking? The food is NOT high quality, overcooked lobster from the Sundowner and the breakfast buffet is constantly out of items which they are slow to replace. Instead of keeping things on hand/in stock, seems the trend is to wait until it runs out and make guests wait until they choose to replenish. This also applies at the omelette stand. Crazy, I know and we had this same experience arriving at breakfast early and later in the morning, so clearly this is their standard operating procedure. The activities are somewhat fun but DO NOT start on time and one event we attempted to attend didn’t happen at all and not one person came to make an announcement of such. The entertainment staff overall is extremely engaging. You will see them throughout the resort. Ruth is part of the entertainment staff and is a pleasant, beautiful young lady and a wonderful dancer. I will say overall, my sister and I had a nice time and though there are a number of staff members who stood out, there are many who could use training in smiling and simply greeting guests. No one wants to pay Sandals prices and be made to feel as if they are bothering staff because their attitude presents as if they choose to not be bothered. Also, my sister is deathly afraid of cats and they were all over the Barefoot which is a restaurant located on the beach. These cats literally come to the table and climb on the side of the seat. You will also encounter them as well as extremely aggressive birds who will grab food from your table while you’re eating. This is at the Bayside Grill where they hold the breakfast buffet. The staff members I would like to highlight are Asha-Lee, this young lady is amazing. Attentive, engaging and seemingly looking for a way to assist. She works in food service which is a waste, she is clearly concierge material as she seeks to assists guests with matters outside of her area. Andre “Brice” young man, super engaging, beautiful smile and makes you feel welcome. There was not a time he saw us and did not interact. Jhanelle held it down at the bar and even when busy, managed to speak and not allow guests to feel ignored. While on the bar, this is another area that needs to be improved upon. Why does every bar NOT have cold, bottled water but all through the day you see staff pushing cases of water around, they can’t all be going to the rooms, but this again speaks to what I mentioned earlier, don’t restock before you’re out, make the guest wait to then bring them a warm bottle of water in the heat or simply say you’re all out. The same was experienced with certain alcohol

We had a beautiful butler suite in the Sundowner building. Our butler team of Theda and Basil were top notch. They made us feel like royalty. Jeffery took a ton of photos of us. He’s very friendly and funny! The pictures were stunning! Asha-Lee waited on us for our private beach dinner. She was perfect! Vanessa at Red Lane Spa worked her magic on my hair, makeup and nails. Princess and Alisa gave us each wonderful massage in the cabana on the beach. We had zero issues with food. Everything was plated to perfection and tasted great! The entire staff was friendly and helpful.

This was our third trip to a Sandals resort, but our first one in Negril with a Butler. We had Christopher & Shamoy. They were absolutely phenomenal. They were very attentive to our needs even when we didn’t know what we wanted or needed. When we first arrived, Chris took care of us immediately. Giving us a tour of the resort and answering any questions we had. He even realized I had not eaten lunch one day and brought me some food while I was sitting on the beach. I was so amazed at his attentiveness. Shamoy was always smiling and happy to assist with anything we needed. He took care of all the dinner reservations and took great care of us. The room was amazing with the best view of the most beautiful sunset I’ve ever seen. Nothing has compared so far to this room. We had the Bamboo Grove room with sky pool and roof terrace. My husband got diver certified and he was trained by Josh Clayton. He said he was the best trainer he’s ever had. He’s such a genuine and caring person that was very patient, attentive and professional.