Tài Khoản Khách
ngày 23 tháng 8 năm 2023
We booked executive sea view suite for 3 nights @ €280 / night, which is already pretty steep considering the location. Nonetheless, I naively assumed that the hotel’s facilities and level of service would make up for this, little did I know… Hotel Location & Facilities - The hotel is located very close to the port, right across the beach and right in the middle of the busiest spot in the town. Upon our arrival we came to the realisation that there is no guaranteed parking spots in the very crammed parking space of the hotel. I ended up parking there once and the rest of the days there were no available spots so we had to settle for the public parking which is a 2 min walk. Normally I wouldn’t complain about this, but for that price I would expect a parking space outside the hotel and not in the midst of a muddy field. - All the common areas in the hotel had an underlying smell of sewage, not very pleasing. Obviously fixable but persistent throughout our stay. Room - The room was relatively recently refurbished, clean and quite large. - On our first evening we had no hot water, the absence of a 24-hour reception meant we had to shower with cold water - Terrible soundproofing is an issue as the sea view hotels overlook all the beach bars restaurants and the main road all of which can be very noisy until early morning hours Customer Service - The staff were all very friendly and tried to be as attentive as they could - Note however that we received zero instructions from the front desk ahead of our arrival and in fact when we arrived there was no one in the front desk and had to wait for at least 10 minutes for someone to show up. It may be the case that the hotel is understaffed in that respect as I only saw one person in the front desk throughout our stay. All in all, the hotel has good potential, however there are some fundamental issues that need to be resolved in order for it to even come close to justify the price. Instead of spending time trying to market Coco-mat sleeping products, focus on addressing the basics first. I would give 2 stars but owing to the hotel’s staff friendliness, politeness and overall effort they put in I ended up with 3.
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