Portes Beach Hotel

I’ve wanted to write this review since I got back but I just kept putting it off and off. Long and short of it, I ended up booking another holiday to get over this one. I can not stress this enough, who ever gave this hotel four stars was either drunk, high or paid off. We booked this as a package holiday with jet 2 Quite a few of us went including 7 adults 4 children, the youngest being 3 months. ( I know what your thinking, why take a three month old away, but in reality she was the best behaved ) So myself, my partner my 3 year old and my 3 month old all arrived with our other family Members, eager to get in our rooms and get straight down the pool. We got to our rooms and can I just say MASSIVE LET DOWN! not the images presented on the jet2 website. The room was disgusting, dark and dingy. The furniture was all old wood, like something out of Noah’s ark, the room needed a complete re model. The room was tiny, no room at all to swing a cat, I felt mortified that I’d paid full price for my 3 year old and they stuck him on a pull out camp bed. the shower was beyond disgusting, black mold, hair still left in the shower. For some reason the shower is located in the centre of the bath meaning you stand right at the end with no room to move. No extract fan just a small window leading to the hall way to all the other rooms, not well ventilated at all. We had to request a baby bath, what was supplied was so yellow it looked like it had been left in a room with 30 smokers for 5 years. I honestly don’t know how they even thought it was reasonable. The cleanliness of the hotel again is just poor, the reception is kept best cleaned out of everywhere, but I can tell you the rooms were never hoovered/brushed or mopped. We had sand in there from day one and you could feel it when you walked about. The pool area was so slippy, everyone had to wear pools shoes, slides or whatever on their feet, resulting in dirty foot marks that I never once saw anyone mop. The tiles in the pool are all falling apart. My partner ended up cutting her foot in the pool and the lifeguard administered first aid, she told him there were sharp tiles in the baby pool and his response was “it’s okay, when you have been in water for long time you skin gets softer and cut easy” She had been in the pool for 20 minutes. They also had an issue were a light came off in the pool exposing the wires, the life guard was told and he responded “nothing I can do”. There is two pools, one kids pool with a few small slides and another pool for adults. YOU ARE NOT ALLOWED ANY LILOS IN THE POOL. Few times they told children to take the ball out also. There was a lifeguard who when he wasn’t sipping coffee at the pool bar or flirting with the waitresses enforcing these rules, but he had to split his time between both pools. We had a bit of an issue with him which is why I mention him, he seemed to be on a power trip, but only towards women and childre

This is a very comfortable and friendly hotel .Just a word of warning ..if you have major mobility issues it may not be for you as most of the rooms are in blocks in the grounds away from the dining room.it is also about a five or ten minute walk from the main building to the pool area and beach which has a taverna and bar for day time use. Also the trip to the market at nea moudania. The shuttle bus drop off is about half a mile from the actual market ..notva trip for the mobility challenged.

I'll start with reception, small but clean, receptionists lovely and helpful, lounge area too small for the amount of people. Same with the main dining area, had to wait on tables and this was at the end of September beginning of October, food nice but repetitive, not a great choice, bottom dining area the same with even less choice, pool bar snacks one hot cabinet with mostly inedible snacks, dry burger dry hotdogs dry sandwiches, pool bar ok poor cocktails 3 to choose from, watery lager and spirits nice tea and coffee tho and decent choice of ice creams, tables all clean and good service from the waiters, pools probably the most dangerous I've ever been around tiles very Very slippy seen countless accidents happen with people slipping and falling, beach area dirty and untidy looks like it was never cleaned sand stoney and could have should have been raked , never got any water sports equipment the guys who ran it just said no, try again tomorrow we did and never got any, looks like they just wanted to sit on their backsides, kids pool again very Very slippy and dangerous our two year old grandson fell many times and no sign of the lifeguard older kids teenagers kicking a ball across the pool so parents had to have a word with them, rooms! Our safety box didn't work, floor's never swept towels changed every day, bedding changed once. Shower poor and shower over bath curtain stuck to you, walls paper thin, grounds very nice and well kept probably the best thing about the hotel, the worst part of this hotel is the MOSQUITOS the worst we have ever experienced we were all badly bitten and that's with MOSQUITO sprays and plug inns, position in the middle of nowhere and nowhere to walk to, only saving thing was the hotel shop, to end would I go back? I'm afraid it's a definite no.