Marival Emotions Resort & Suites - All Inclusive

Honestamente no volvería a reservar con Marival emotions Vallarta, ni en ningún hotel de su cadena, han sido de las peores vacaciones en familia que he tenido, desde que llegamos todo estuvo mal. 1. Nos entregaron las 2 habitaciones y eran las incorrectas, aunque las llaves abrieron eran de otros huéspedes y nos tuvimos que salir, al ir a recepción a aclarar la situación, ni disculpas pidieron. 2. En el cuarto y los pasillos encontramos en varias ocasiones cucarachas. 3. Nuestra habitación en 3 ocasiones de 4 no pudo ser limpiada ya que a las 5 de la tarde seguía sin hacerse y era la hora en que subíamos a bañarnos y descansar. 4. No hay meseros en las albercas y el bar de la alberca lo cierran a las 5pm. 6. Los camastros de la playa no los limpiaban, todos los días amanecían sucios de arena, además de que no eran suficientes ni los de la alberca para la cantidad de huéspedes y la gente terminaba sentándose en el piso o en los jardines frente a las habitaciones. 7. La reserva de restaurante a la carta, solo tienes derecho a 2 cuando te hospeda por 5 noches. 8. Los meseros en los restaurantes evidentemente no son suficientes para la cantidad de huéspedes, ya que su servicio no era bueno, tardaban muchísimo en traer las bebidas o de plano no lo traían. 9. En una ocasión en el buffet había una área para preparar licuados y tenían fruta a escoger, le pedí al que estaba atendiendo si me podía regalar un poco de kiwi aunque no fuera licuado y me lo negó, me dijo que solo era para los licuados y no podía tomarlo. 10. La reserva no incluye wifi para que lo consideren, el cajero no servía, los elevadores muuuuuy descuidados... En fin. Entiendo que te pase 1 o 2 cosas que no te agraden en una estancia pero creo que esto fue más que solo mala suerte, es evidente que el hotel no se preocupa por la calidad en el servicio, no deberían decir que es de 5 estrellas, cuando claramente parece de 2. Les recomiendo pensarlo 2 veces antes de reservar en este hotel, lo único rescatable es la comida, felicidades al chef y la playa.

Staff was great. But it is a timeshare, so be ready for that if you are not expecting it. Pools and beach was great. The Italian and Mexican restaurant was also great. Not sure they still have people stand in line to try to book the restaurants at one at a time when we live in a digital world of booking apps.

Only thing I found not impressive is that it’s boring. You won’t experience anything exciting and just basic people. Not that there’s anything wrong with that. Other than that, good food, staff, service and cleanliness.

There were a number of member only areas that were not clearly advertised. Some restaurants were not available to non-members and service was slow at pool bars. Ala carte restaurants were half empty to save space for members and some food options were only available to members. Overall resort was average. Pools were nice but the drink service was non existent.

the resort was great! the staff was helpful at all times. elisabeth at the eating area by the kids pool was very nice. i defiantly recommend this resort.

Shows were good, maid service was good, The alacarte restaurants were a nightmare to book into and were half empty, catered more to the members, didn’t restock fridge, server at the pool bar needs to up his game or retire

There are several restaurants advertised that you are not allowed to use unless you are a "member." Which I was told is about $20,000 to become.... No thanks. The resort definitely caters to it's members rather that the other patrons. Staff were very friendly but more of a time share selling vibe than all inclusive resort compared.to previous experiences in mexico

This property is a 3-star not a 5-star as promoted. There is no bottled water unless you buy it and it’s $10 USD in resort store. They just put jugs in your fridge. Additionally this resort is allegedly all inclusive but our fridge was not replenished until we asked. Normally the fridge should be stocked up daily. Housekeeping was a half job. The bathroom floor/corners/around the toilet were gross. Great beach but definitely not a 5-star resort.

Staff at Marival are the best! They are warm, friendly & go above and beyond. The resort is clean, the food is good, and there is an assortment of activities. Dissapointed there were not as many activity staff as in the past. We will return again next year because the staff are excellent.