Preidlhof Luxury Dolce Vita Resort

I’m very disappointed by my communication with the hotel representatives. I needed to cancel my booking and get my 500 euros deposit back. I’ve paid it with a credit card and asked to refund the deposit to this card, to which I received a quite aggressive refusal, without stating a reason. They’ve offered various alternatives to me, which were not appropriate to my situation. Then I’ve asked to change the dates of my booking. The response was that in this case, the deposit will not be refunded. I was forced to agree to inconvenient terms from the hotel. The hotel insisted on terms which didn’t suit me and lost a client.

We really enjoyed our stay. The cuisine is really excellent and offers a lot of choice. The courteous staff are also very nice and take very good care of their guests. The wellness and spa area is highly recommended and offers plenty of opportunities to relax. You simply feel very comfortable during your stay. We are really looking forward to our next visit!

My stay at Preidlhof was so much more than I dreamed of! The resort is stunning, they thought of everything for a comfortable and luxurious stay. You can even sleep under the stars on your balcony daybed - so cozy and magical! They have connected wellness and nature to another level.. there actually is a 6 Story Sauna Tower (including steam room, 360• sauna, cold plunge, and infinity pools.) The team is so helpful, knowledgeable and super friendly. Carmine and Patrizia were wonderful at creating the perfect experience for me (and customizing my wellness itinerary.) Stefano and Martin are masters at their healing, I am so grateful to have worked with them. Thank you Preidlhof, I will be back! :)

The location is lovely (you need a car to get here) and the hotel is mostly luxurious feeling. Many locations to relax around the pools, which are nice. Best “all you can eat”/buffet style food service I have had, though overall no meal was particularly memorable. Choice of many pillows/mattress toppers to ensure comfort, which I appreciated, air-con in room worked nicely, large rain shower. I went for the transformational program, but I don’t feel it was anything more than a regular spa package that included room/board. My treatments/classes were spread out which actually was more stressful because I had to be in one place, then wait, then have another 1-2 hours later, or have a massage right before dinner which you then have to dress up for, which I find inconvenient. I should have just booked the room and then several spa treatments when I wanted them. It was overall hard to relax and feel rejuvenated, so it did not meet my expectations for a “transformational” experience. A little more explanation on how to use facilites for people who don’t use saunas/know customs (many guests are from countries where sauna-ing is a custom) would be nice. Things I noticed that made it less pleasant: there was minimal or no fan/air conditioning during dinner, which was inside, and it’s summertime so both hot/humid making dinner unpleasant. Also, water was free from a machine during breakfast/lunch, but you had to buy bottled for dinner which seems petty for an already very expensive stay. Lastly, it’s very off putting that guests are allowed to smoke at the pool/on their patios. As a place for health/wellness, your guests should have to smoke off premises, as others may not want to smell smoke from the next door patio/next to them at the pool.

This is an absolutely perfect hotel. The staff, the room, the food, the spa, the view. Maybe one exception : the music performance on tuesday evening was not good and can be a lot better (thursday was really good). Do not hesitate, it is absolutely worth what you pay for it ! We will certainly go back.

On friends’ recommendation, we spent the week between Christmas and New Year here. It was the perfect getaway at the end of the year, time to recharge and clear our minds. The complex is big and modern, clean and appealing. Every room has a dedicated parking space in the underground garage, the welcome is very friendly, and the check-in was simple and quick. During our stay, the reception staff wasn’t always the brightest and along with misleading or missing signposts made us miss some of the wellness activity on offer. But all in all, everyone was friendly and welcoming, without being too stiff. We did feel at ease always. Since this is a 5-star place, the expectations were high. And for the most part, those expectations have been met. However, it’s especially in the details that these places set themselves apart from other, lower rated accommodation. I would have loved to make this a 5-star review for a 5-star hotel and restaurant, but unfortunately it was especially the details that sometimes disappointed. Would we stay here again though? Yes, absolutely. But a 4-night stay might be enough next time. The Room Well designed and modern, our room felt slightly bigger than the pictures made it seem. Spotlessly clean on arrival and just very inviting. Really big balcony/terrace with news views across the valley and town. There’s some really nice and convenient touches to be found … The TV can be swivelled to allow viewing from bed. A convenient master switch for all the lights in the bed’s headboard. Recessed / hidden lighting. Super big walk-in shower with both handheld and rain shower, and clever mood lighting. The rooms are really well sound-proofed. No noise whatsoever from the outside or, more importantly perhaps, from the neighbouring rooms or the hall. But also a few oversights that tarnished the 5-star claim: cheap kettle with lid almost falling off, wonky toilet flush button. And the aforementioned master switch in the headboard also turns off the power sockets where the phones were plugged in – not so convenient after all. The daily room cleaning was generally very good, but they could spend more time on the details – hair dryer left lying around, used-up tea lights only replaced when positioned in plain sight, some rubbish and no longer required trays not removed. The Restaurant / The Food Really nice restaurant space, no matter what time of day. Buffet selection as well as served plates were always beautifully presented. The breakfast buffet was plentiful, huge selection of bread and rolls, as well as typical and local topping. Good selection of juices, yoghurts, sweet treats. The omelette was quickly prepared to order and always perfect. Generally hard to find a fault in the breakfast menu. The dinner menu consisted of around 5 to 10 courses, most days with up to 3 selections for each course and some courses (like salad and cheese) being offered as a buffet. The buffet selection was always really good and one could have eas