Red Roof Inn Nashville - Music City

The workers were friendly for the most part and the facility was not bad. My boyfriend And I stayed reserved a room for three nights. I guess since we were staying three nights, housekeeping wasn’t supposed to clean our room, which was fine. We didn’t mind, but I went down And asked a staff member for fresh towels, and sheets. As I was changing the sheets, I spotted a huge bedbug!! So I got to looking In the Mattress found three Iive bedbugs. I killed them myself and showed them to the lady at the desk. Obviously, I got really freaked out and could not sleep for the rest of the night. I finally gave up trying to sleep and just checked out at 5am. I would’ve left early than that, but I did not want to be out in that part of Nashville so early in the morning so I waited Until daylight before I left. The staff member did not offer to give me a new room or refund my money. She said she Let her boss know. She Didn’t even try to apologize on behalf of the Hotel. I’m very disappointed in the way The employee handle the situation. As disgusting as bedbugs are, I would’ve understood if she Would have even acted as if she cared. All she said was that it was probably because they Had had an exterminator out there Earlier in the week And it was probably just leftover from the exterminator spraying and stirring things around. I’m going to Call and speak to the manager Monday to Make sure he’s aware of the situation and let him know that his Employee did not handle the situation properly. Honestly, I feel like I should be refunded for the last night. The only reason I stay there is because I could not leave in the middle of the night and also because I did not want to pay for a room at different hotel room when I had already paid for that one. Times are hard and My husband and I were just visiting family. We could not afford to throw money around And go to a different hotel room.

Nice location Nice people

還還行吧，設施環境都一般般。前台服務很好

The room felt neglected. There was blood on the pilows . There is a giant hole with drywall falling in the shower . The towls were crusty and hard. Looks like theres an abandoned homeless shelter infront of the hotel.

Room was clean and comfortable. Convenient to downtown. Easy check in and out. Friendly staff. Plenty of on site parking.

Room was worned and not kept up. Linen was gray and dingy with a dirty smell. Phone didnt work, other guest were loud till 2a on my last night and I couldnt call. Washing machine not available to use. Tub was damaged and clearly just patched up. I can go on, but i wont.

Where do I begin. They get 1 star because the bed was comfortable. The towel rack in the bathroom was ripped out of the wall. Same for the TP dispenser. It needed a remodel 20 years ago.

the bathroom was nasty, toliet was discussing. it looked as though it was just placed on the floor. there was dirt all around it. the bedroom furiture and doors were chipped. the lamps didn't match and looked as though came from goodwill. the staff acted as if you were not paying customers. we will never use a red roof inn. you had to hold the remote right in front and up close to the tv. .

Well the people were very rude at the front desk, i got shocked by a eletric outlet when my hand rubbed against it as i was turing on the bathroom light. We told don't desk and the Acted like we were lieing so then they gave us a different room that had dirty trash cans and the it smelled like **** . We brought it to there attention and they said th just clean it which was a lie.We tried to get them to come up.And at least smell the room and see what the condition was.And they wanted to try to tell us, oh well, we can just leave then the red roof in was one of my worst experiences in my life with a motel room.My hand is still hurting from being shot by this outlet