Holston House in the Unbound Collection by Hyatt

Gorgeous place and we will be back!

Excellent hotel. Excellent location. Helpful and smiling staff. The only problem we had was that we asked to extend our stay by one more night, the price jumped to double then what we paid for one night. (We had to look for another hotel and in the end we found an excellent hotel at a better price and in a better location....so everything worked out for the best for us...)

The room was nice, but the bathroom was terrible. It had a sliding barn door that didnt close all the way, no way to lock the door and the loudest toilet ever.

Property is getting older, very small rooms, amenities in the room where basic, 22.00 room rate added on per night. Happy hour not offered in main floor bar only pool side . Nice pool area. Main bar area staff not very attentive.

Not happy about the hidden $22 per day destination fee. This was not disclosed during the booking process. The fee added nothing to our stay benefits.

The hotel was wonderful. The staff was kind and helpful. It has a cozy vibe while nodding towards its history. The rooms were clean and comfortable. We loved the rooftop pool. The best part was the convenience to Broadway.

The entire experience was great. We last minute booked this hotel for a quick weekend one night trip. Staff was super helpful, great recommendations and friendly. This was my first time to Nashville and assumed parking was included with the hotel, which it is not. $60 a night for valley but they took care of my car and were very polite and helpful as well. Also to mention their hotel was beautiful! The decor was a treasure!! 10/10 will visit this hotel!

Check in was supposed to be at 4, we were early and room wasn’t available. Fine, we left, ate, shopped. Came back after 4, room still not ready. Gave us no reason, finally contacted us after 5, they had given the people who stayed in our room the night before a late check out of 4pm. The room was very nice but, the water pressure in the shower was very poor.

The location near Broadway was nice, however, we were not happy with our stay overall. If we could have rebooked somewhere else, we would have but our plans didn't allow it. Parking at the hotel is valet only, at a cost of $59/day. Housekeeping didn't show up for an entire day despite us being out so our coffee, etc did not get refilled. Our king bed was hard, I didn't sleep well and we had to request more pillows as the large bed only came with 3 that were standard size. Many of the outlets in our room did not work, which made it hard to charge devices. If visiting Nashville again I'll select another hotel.