Tài Khoản Khách
ngày 9 tháng 10 năm 2024
I am staying in this hotel for the past two days (6th and 7th nights) and will be checking out today 8th Oct 2024. The hotel is very good. The check out time is 11 AM. Only one insensitive remark from the front office executive jarred us. I informed the front office executive that I would be checking out at 08:30 AM to go for rituals near the Godavari. Every hotel has the facility to allot a room to a guest, who checks out early, for at least a duration of 30 minutes to freshen up, when they come to pick their luggage from the reception. But here the front office executive bluntly said that you can keep the luggage in the reception and go, and, collect it later, but you will not get any facility to freshen up. We have no choice but to do what he says. Truly said, it is the employees of any Hotel who make the experience good or bad. The bluntness of the front office executive has left a bad taste. Other than this, our experience in the hotel is good. I hope this Hotel conducts a training program for this front office executive so that he talks to guests with some sensitivity. Regards, Subramanyam Ravi Shankar.
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