B&B Art Suite Santa Brigida

The staff was completely incompetent with regards to charging a credit card. They did not know how to credit a credit card and call themselves a hotel. Their ineptitude messed up my finances and they could not care less. The room was very noisy and I could not sleep. There was no minibar, no water service. Do not use their airport shuttle service and that goes for Brigida entirely. They were double the price than any taxi and there are plenty of taxis available.They made me feel miserable and so frustrated. In Italiano: Il personale era completamente incompetente per quanto riguarda l'addebito sulla carta di credito. Non sapevano come accreditare una carta di credito e si definivano un hotel. La loro inettitudine ha incasinato le mie finanze e a loro non potrebbe importare di meno. La stanza era molto rumorosa e non riuscivo a dormire. Non c'era il minibar, né il servizio idrico. Non utilizzare il loro servizio di navetta aeroportuale e questo vale interamente per Brigida. Costavano il doppio di qualsiasi taxi e ce ne sono moltissimi disponibili. Mi hanno fatto sentire infelice e frustrato.

Remarkable accomodation in a stylish setting. Generous prepared breakfast though in a different part of the building.

I even did not stay on this hotel. I ring the bell and no one answered the doorbell. I tryed the phone number and no one answered the phone. I went to 3rd floor and no one answered the doorbell. I waited for one hour and no one showed up to check me in. I called ******* and told them the story and ofter that one guy called me , but on that time I was booking another hotel because I was very tired from 20hours flight. No refund yet. The lobu was under construction and fealty.

This hotel was not worth the nightly fare ($250aud). There was black mould in the bathroom behind the toilet chamber that you could see when in the shower, the bathroom needed to be recalled with the grout being black and chipping away throughout. The room itself is in the mall and the shutter blinds to keep the light out at night are screwed to the wall so that you can’t use them (!!!) When we entered the room, it stank and felt like the heater had been on all day. The floor tiles were broken throughout. The lift was so dodgy that I sent the bags up and walked up the stairs instead. The area and Napoli in general, is quite scummy and not worth the visit. Head straight to the island instead of staying in this city.

excellent property

I definitely do not recommend this place. Listed as a ”luxury private room in Bed and Breakfast “ but without breakfast! Basically you’ll have to pay an extra of 11€ per person per day if you want to add breakfast. This was not mentioned in the listing. We discovered it at the check-in. The room is way far from being “luxury” and would certainly need an heavy renovation. The bathroom especially was very old and quite dirty with mold in the bathtub. The only positive thing is the central location even though the area was really noisy till 1:30 AM. Especially during the weekend

Our party arrived at the hotel at about 1am in the morning, we were late after waiting two hours for our luggage to arrive at Naples airport. The taxi driver was helpful and dropped at the entrance of the hotel, however.. the hotel door was locked. We rang a bell and someone opened the door for us and we then walked into an empty un-manned kind-of lobby. Once in the lobby, we had to ring another bell near a lift, the lift could only carry two people so two of us used it and went up a couple of flights and were greeted by an Italian guy who spoke very little English. We spoke very little Italian so we done all our communication with a translator app. After many confusing minutes we came to understand that we were only at the reception of the hotel but our residence would be at a separate building which was a couple of hundred meters away. Despite the short distance it took about 20 minutes to find because of the language barriers leading to mis-communication, furthermore, the logo and branding for the hotel is about the size of a cup coaster and located on an inside wall. It then took many more minutes to work out the key code to enter yet another un-manned building. The room itself was actually fine with working air-con, kettle and fridge and kept clean on a daily basis. If you are fluent in Italian and/or have a strong international 4G connection for maps then I would recommend but if you don’t I would try elsewhere.

This property is located inside a Galleria, a unique art nouveau style shopping hall. Beautiful room, so worth the extra couple euro for the Deluxe Room, with a marble juliet balcony over looking the interior. Great people watching, Whirlpool bath: pet friendly, super friendly and helpful cleaning staff.

We stayed at this hotel in September 2021, and were disappointed by it. I knew I was booking a cheaper end hotel, but I think I was mislead by the pictures of the galleria from inside the hotel and reviews of a lovey breakfast experience overlooking the hotel. While it says it’s a B&B, there was no breakfast offered. There is no reception/people working in this hotel, it’s just communication via WhatsApp and someone swings by to give you a set of keys for your stay. When we texted them in the morning for check out and breakfast instructions, it was kind of a whatever just leave your keys and we don’t have breakfast. And the view from the room? Just an empty interior shaft hallway. I’ve stayed in Naples before and had a better experience so will book elsewhere in the future.