Terri
ngày 10 tháng 6 năm 2024
The website misrepresents the Queen bed rooms. We were in the1st floor #4 Queen room which was dark, shabby, small and over looking the parking lot. It was also next to the kitchen and restaurant so very very noisy. The Queen bed was squashed up against a wall which made it very hard to get in and out of bed.
Also, the hotel uses a software application to manage check in/out. Just before our trip I received an automated message asking if I wanted to upgrade to a bigger room and I said yes to a King, but then they “denied my request”. Grrrrrr…! Then I got a second message asking if I wanted to upgrade and this time I said yes to a king deluxe which they approved. Yay! When I got to the hotel though they said - whoopsie .. we made a mistake. Double grrrrrrrrr!!! It was all very disappointing really for the price.
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