Tài Khoản Khách
1 tháng ba, 2024
We loved Paros. It was our second trip to the island. The first time was 16 years ago, and clearly a lot has changed (more development) but overall it’s still a really nice place that strikes a good balance between peace & quiet vs hustle & bustle. We stayed at the Cosme hotel because it’s supposedly the best on the island. At €1,200 per night, it certainly wasn’t cheap but that price is not crazy either for a 5* hotel in the Cyclades during the peak holiday month of Aug. We came to the hotel with high expectations. The property is built like a little village ad generally looks and feels nice and built to a good standard. The infinity pool is also nice, and the property is right on the beach with easy access to its own private beach club just across a dirt road So far, so good. The service experience was decidedly less good, and just left me feeling disappointed with the hotel. They didn’t do anything terribly wrong, but they were just consistently inconsistent and got many little things wrong which ended up really irking me. They genuinely seem to care, which made it even worse because I always had the feeling they could do better. It’s not clear what is the root cause of the problem, probably employee turnover, a lack of training and/or a lack of operational controls. But either way, it needs some work if this hotel wants to be worthy of its Marriott group “Luxury Collection” designation Some examples, none of them individually egregious but with an annoying cumulative effect over a 5 day stay * Breakfast is a la carte only (no buffet). They pride themselves on their menu which describes all the ingredients for each dish in details, and is creative. Great concept! Problem is that when you order something from the menu, it comes with different ingredients. Eg the energy bowl which has oats on the menu but comes with granola instead (even though they have oats and will happily remake it with oats when asked). First time I asked a waitress why they don’t just put what’s on the menu, her reply was that granola is like oats. Not a good response... Second time I asked another waiter, he said they had update the guest-facing menu some time ago (with oats instead of granola) but the kitchen was still working off the old menu (with granola). * Cleaners would come to our room every morning and remove any used plates, glasses and coffee cups. They would put those outside our door, to be cleared by (presumably) someone else. Problem was that that someone else would not come until (best case) the same evening or (worst case) the next morning. In the meantime, there was a bunch of unsightly cups, glasses and plates sitting outside the room for a very long time. It’s also a safety hazard to leave all this glass lying around on the floor in case someone accidentally kicks and breaks it… * Linked to that, once those cups or glasses got taken away, nobody replaced them. At least not until we explicitly asked if we could
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