The Westin Nanjing Xuanwu Lake

A little bit hiccup with the ac, but it was solved immediately by the staffs, and we get updraded to a new room and acces to clubhouse, thank you. We booked a cute family room and the children love it

We are returning guests with kid. 1st thing I came in is to check the windows for safety. It is unlocked!!!! I called the front desk to tell them and requested for manager to call me. When I told manager that I am returning guests and the last time the window was unlocked and I gave feedback but this time it is still unlock. Manager said he will get technician to closed it and also mentioned that and windows’ gap is too small for an adult hand to put out so the windows is safe. ( is he trying to defend their mistake?) 2nd, my son showered and the whole bath room was flooded. He didn’t even have long shower. It was a quick shower but the water sipped out to the toilet floor and the whole bathroom was flooded. I called them again to get the plumber to unclogged the drainage and the cleaner to come clean the toilet. Third the bed sheet had stain.

首轮minibar:zero coca & orange juice are perfect 卫生：all good 环境：excellent view of Xuanwu Lake 服务：cannot ask for more

The room stayed was designed with Japanese animation characters. It was felt very warm. They said a long time ago it was designed for the children, however I think they can appeal to those female customers as well.

A 9.5 out of 10 hotel. Very good indeed. Location is good, right next to the enchanting XuanWu Lake, with subway station just under the hotel. Connected to the hotel is a mall with nice restaurants. Service is beyond expectation, the concierge, the front desk, the housekeeping staff are all very well trained and professional, as well as helpful and friendly.  Breakfast spread is so good and tasty and we both gained weight during our 5 days four night stay. I will definitely and strongly recommend this hotel to all my friends visiting Nanjing. 

Location is convenient for short stays and nearby underground trains station. Room is large and clean. Have a good sleep for the stays Reception service is excellent and friendly. Breakfast is superb and high quality for combined western and local Chinese food.