Tài Khoản Khách
26 tháng sáu, 2024
I recently stayed at Muthu Lake Naivasha Country Club, which boasts a stunning view of Lake Naivasha and beautiful scenic surroundings. The food was also good, adding to the initial positive impression. However, our overall experience was far from satisfactory. The first issue we encountered was with the shower. The water pressure was extremely low, and we had to call the staff multiple times to assist us. Unfortunately, this was just the beginning of our troubles. It followed with a loud music played until 11.00pm as there were few guests who were parting with loud music. I wonder if Hippos were also dancing with them (seriously the resort has hippo as visitor at night) The major problem occurred at midnight when the toilet water started leaking, flooding the entire room. We had to call the hotel staff to clean up the mess, as the room was filled with toilet water. Thankfully, our baggage was on the table, but our footwear was drenched, leaving us to roam around the safari the next day in bathroom slippers. To make matters worse, when we asked to speak with the manager the next morning, there was no one available to attend to our concerns. For a hotel chain with 70 resorts worldwide, I expected a much higher level of professionalism. While the location is undoubtedly beautiful, these significant issues made our stay unpleasant. Think twice before booking at Muthu resorts, despite its scenic allure. P.S- I experienced the same water leakage issue at another Muthu resort in Kenya.
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