Fair Acres Boutique Hotel

This had to be the worst hotel experience I’ve ever had. I booked my room directly with the hotel and had an email confirmation. I was supposed to stay for two nights. The first night I had booked myself and the second night was booked by the group I was traveling with in Kenya. I arrived at the hotel at 10:30 pm after a very long day of traveling from the US. I was told to wait in the hotel lounge while they got my room ready. After 15 minutes I asked if I could go to my room and was told they were still getting it ready. After another 15 minutes I asked again and was told they didn’t have a reservation for me. I showed them the email confirmation and was told because I made the reservation on THEIR website they didn’t have a record of my reservation. WHAT?!?! They told me they would put me up in a nearby hotel for the night. The hotel they put me in was a dump. No hot water, a box spring for a mattress and people coming and going all hours of the night. As a woman traveling alone I felt VERY uncomfortable and unsafe. The next morning I asked to be taken back to Fair Acres so I could get a room and get some breakfast, a shower and some sleep. They told me they didn’t have a room ready so I started to unpack my stuff in the lounge and made a bed on the couch. At this point I hadn’t slept in over 48 hours. Suddenly, they had a room available for me! I was able to finally get a room although I had to share it with another person which was weird since I was booked for my own room for both nights. When I went to check out after the second night they charged me full rates for both nights. The first night I had to stay in a dump and the second night I had to share a room. Bottom Line: This hotel likes to overbook and then moves you to dumpy motel and then charges you the same rate you would pay to stay at their hotel.

Great staff, food and location. Reception and reservations is well managed. We have stayed here on previous work trips and Fair Acres is always perfect. We know we will be back in Nairobi for business in the coming months and look forward to returning.

Cozy place when rest is needed. Coming straight to the country was tiring. Fair Acres offered a clean, warm, and comfortable stay to start our vacation in Kenya. Food is ok (could be faster in dinner) and spaces comfortable and handy for all the family.