LACER OKINAWA NAHA MIEBASHI

Check-in is a mess! It's a self check-in system and there's no staff around. The main door is locked and requires a pass code to unlock. We never recieve the passcode hence we couldn't go in. We tried to call the customer service number on the door but the customer service told me they no longer work with this establishment and gave me another number to contact. I called the other number and the person has no clue about this hotel! They tried to give me yet another number to contact! Thankfully we were able to enter the lobby when someone left the building. When using the self check in system, we found out the booking number we had were incorrect. There is a customer service option on the system which did help us to reach a human being who actually knows something. The customer service agent helped us to check in. Another frustrating thing is that they don't have cleaning service or even new towels for booking less than 4 nights. This was not communicated to us when booking. It says amenities provided! The location is nice, the rooms are clean but I will not stay here again just because the whole nightmare at check-in.

Self check in system not user friendly, on line staff very difficult to contact

自助式酒店入住方便，特別喜歡酒店內的木質設計與上下舖。酒店附近有很多Club,可以展開夜生活體驗喔.

房間很舒適~小孩大人都喜歡 附近停車很方便

立地がとてもよかった。 大きい鏡と、お風呂、シャワーが別 プロジェクターがあり広くとても清潔でよかった また使いたい。 空港からタクシーで1700円ほどだった。

比較寧靜，但一定要留意check in電郵