E445358****
ngày 27 tháng 10 năm 2024
Our stay at the Hyatt Regency Naha had its positive moments, but there were several disappointments, notably the parking experience and the breakfast spread. Despite booking well in advance and specifying our need for accessible parking due to an elderly, disabled family member, we were told upon arrival that the on-site parking was full. Frustratingly, other guests—Japanese-speaking and arriving after us—were allowed to park on-site, which felt inconsistent and dismissive of our needs.
The hotel directed us to a nearby commercial car park, but the directions were vague, causing us to circle the area three times before finding it. We ultimately had to return to the lobby for more precise instructions. This added stress and delay was especially inconvenient, given our situation.
The breakfast experience also left us disappointed. Although affordably priced, the selection was minimal, lacking variety and quality we expected from a Hyatt property. With such a limited spread, breakfast felt underwhelming and not reflective of the hotel’s usual standards.
While our stay had some comfortable aspects, the lack of consideration in parking arrangements and limited breakfast options diminished the overall experience. We hope the Hyatt Regency Naha improves these areas to better meet the needs of future guests.
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