Four Points Flex by Sheraton Nagoya Station

Cleanliness: The hotel has a policy of only cleaning rooms every three days unless you place a magnet outside the door requesting cleaning. While this might seem eco-friendly, it feels more like an excuse to cut corners. The magnet system also serves as an advertisement that the room is unoccupied, which raises safety concerns. This notice is not well-communicated to guests and is hidden from view and not explained when checking in. Location: The hotel is conveniently close to the train station, which is a plus. However, it is situated in an area surrounded by bars, and the front of the hotel often has drunk people lingering around. This detracts from the overall sense of safety and comfort, especially for families. Service: Our experience with service was disappointing. We booked two rooms for a family trip (with two kids) on **27 July and specifically requested non-smoking rooms at the time of booking. The hotel rejected our request almost a month later, on **24 August despite having ample time to accommodate it. Even after emailing directly and using the trip.com form to follow up, the hotel simply responded that non-smoking rooms were “currently” unavailable. This lack of effort to address requests and plan ahead reflects poor customer service. Amenities Very basic, need to pick everything from reception. Note the room has a very small window opening.

Location is great near Nagoya station with lots of eateries around The front desk staff were all so sweet and helpful Morning breakfast was fairly good and adequate