Các đánh giá ASTON Batam Hotel & Residence

If i can give 20 stars for the service, i would. Aston’s service and hospitality never disappoints, never flops. Always exceptional!

Second booking at this hotel. This time, I booked 2 separate rooms instead of an apartment, which is much better than my last trip. Hotel seems many people as hard to get a table for breakfast and hotel Staff is not helpful to find a table when you approach them. They just tell you free seating.. We went to their lounge at the lobby since they got promotion in dec for cake and drinks. Overall enjoying this trip

Checking was delayed prompt checking should be must and shuttle service more timing and two way

The room was quite dirty and we spotted a cockroach during our stay. Service was good, but cleanliness can be improved.

Decent, comfortable short stay. Note that there are 2 buildings (a hotel and a serviced residence - you'll be staying among people who actually live there). Room was clean and had basic necessities, but with obvious need for maintenance (stuff were peeling, shower head didn't work). Room came with a kitchenette that had no dishwashing liquid. Pool was small. Breakfast was good and had enough options, staff were very friendly and helpful.

Booked the 2 room apartment (residences side). Pros: The view from the room was good with 2 balconies with 2 large beds and 2 toilets. We enjoyed the variety served at the breakfast buffet, the food was replaced timely as well. Thumbs up. Cons: Cleanliness could be improved greatly. Saw other reviews that the hotel side is better. Saw 2 cockroaches in the room during our stay. The bed and towels were clean so we were satisfied- however, the door’s laminate was peeling, there was dust and webs at every corner, dirty mirrors, cigarette ashes at the corner of the dressing table, etc. My family was not picky so this sufficed for us and we had an alright stay.

Hotel Review: 5 Stars – Totally Happy! I had an amazing stay at this hotel! From the moment I arrived, the staff were incredibly welcoming and attentive, making me feel like a valued guest. The check-in process was smooth and quick. The room exceeded my expectations – it was spacious, spotlessly clean, and beautifully decorated. The bed was incredibly comfortable, and I had a great night’s sleep. The amenities were top-notch, with a fantastic breakfast spread every morning, a well-equipped fitness center, and a relaxing spa that I highly recommend. The hotel also offers a stunning pool area with breathtaking views. What really stood out was the exceptional customer service – the staff went above and beyond to make sure I had everything I needed. The location was perfect as well, with easy access to local attractions, shopping, and restaurants. Overall, I couldn’t have asked for a better experience. This hotel truly offers outstanding value for the price, and I would highly recommend it to anyone visiting the area. I’ll definitely be returning on my next trip!

It's was a service apartment rather then hotel. need to walk a distance to lift lobby. Overall is good.

We book junior suite but not at the Hotel is at the residence. The lift ABIT slow even though there's two lifts. The review for breakfast was good . But the spread is a lot but the food now warm. The mee now tasty. Donut ABIT hard ..the cakes not soft ..staff helpful ..since we go early at 6.30am some of the food is not at the buffet table....all the food is on induction cooker but is not warm ....

Recently I stayed at the Aston Batam hotel and residences. The room is big and clean. Location wise is good as well. Will definitely come again.

The best ever hotel, the facilities and service was great! You guys should try to check in here. Very comfy. And the staff very kind!

one of my favourite hotel in Batam. Check in and check out very fast. room spacious and clean

Very friendly and helpful people. Respond promptly with aircon water dripping at night. Thanks

Very impressive, superb accommodation 10/10 would recommend, breakfast buffet different everyday 10/10 very nice. stay until don’t want to check out 🤩🤩 hahahaha