Holiday Inn Resort Shinano-Omachi Kuroyon

This Hotel is highly recommended, high value, beautiful area and great services. The staff was unbelievably kind and helpful with all of our needs. Great buffet at the restaurant, fish was one of the best i ever had.

Hotel is very clean, the workers are very nice and helpful. Onsen time is good, and there is free shuttle bus between hotel and ski resorts and train station.

Clean room and nice Japanese style room.

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

Great place and the standards you'd expect of Holiday Inn, but you really need to drive to make it more convenient. There's only one bus to and fro which costs 1,230 Yen from Shinano-Omachi station. There is also nothing in the near area nor any Uber services. Still, the restaurant is pretty decent and there's a pool + Onsen with a simple vending machine as well as a shop selling apparels or food items. Christmas vibes were all-in when we went around mid November. Overall, a great hotel and if the location doesn't bother you because you drive, you'll likely have a good time.

We recently stayed at this newly opened hotel, which, although located quite a distance from the city, exceeded our expectations in every way. Being part of a well-known hotel chain, we were confident in the level of quality, and we’re happy to say it lived up to its reputation. One of the highlights of our stay was the onsen. It was incredibly clean, well-maintained, and provided the perfect way to unwind after a day of exploring. As soon as we arrived, we were greeted warmly with a welcome drink, which was a thoughtful and refreshing start to our stay. For families with children, this hotel goes above and beyond. There were fun and engaging activities available specifically for kids, with small prizes offered to keep them excited and entertained. This thoughtful touch really helped our children stay engaged throughout the stay, and gave us some time to relax as well. Even though the hotel is not located in the Hakuba area itself, it’s just a manageable drive away. We chose to stay here because the price was comparable to hotels in Hakuba, but with added amenities and a quieter environment. It turned out to be a great decision — we got the best of both worlds: a comfortable stay and access to skiing. We booked two rooms and requested adjoining ones with a connecting door. The hotel was able to accommodate this perfectly, which made it so much easier for our family to stay together while still having enough space. The breakfast, while somewhat limited in variety, featured fresh and high-quality local ingredients. The flavors were delicate yet satisfying, and it was clear the kitchen took pride in highlighting local produce. Service was another strong point of our stay. Every staff member we interacted with was kind, attentive, and genuinely eager to help. From check-in to check-out, their warm hospitality stood out. The hotel also offers ample parking, which is always a plus when traveling by car. Near the onsen area, there were vending machines for drinks and ice, as well as coin-operated washing machines. There were only three washers, which could have been an issue, but the staff managed it thoughtfully — when previous guests didn’t return promptly to pick up their laundry, the staff carefully placed their clean clothes in bags and stored them at the front desk to free up machines for others. That kind of proactive service really impressed us. Overall, this hotel provided a peaceful and convenient base for our winter trip. With clean facilities, thoughtful amenities, family-friendly features, and excellent service, we wouldn’t hesitate to stay here again. Highly recommended for families or anyone looking to relax in comfort while being just a short drive away from Hakuba’s ski resorts.