Villa Caceres Hotel

Các đánh giá Villa Caceres Hotel

Villa Caceres Hotel

Magsaysay Avenue, Naga, Camarines Sur, 4400, PhilippinesXem thông tin khách sạn
Villa Caceres Hotel
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Chúng Tôi Khớp Giá
1 đêm

Đánh giá của khách

4.3/5
Rất Tốt
66 đánh giá
Đánh giá đã xác thực
Vị trí4.4
Trang thiết bị4.3
Dịch vụ4.3
Vệ sinh4.3
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Tất cả đánh giá(66)
Đánh giá tích cực(55)
Đánh giá có ảnh/video(7)
Chủ thân thiện(5)
Đánh giá tiêu cực(3)
Alan Hunter
Suite Đặc Biệt
Lưu trú vào thg 10, 2024
Người đi công tác
15 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 11 thg 10, 2024
Excellent room and personnel especially at Front Desk. Restuarant was first class
Dịch
Tài Khoản Khách
Phòng suite gia đình
Lưu trú vào thg 10, 2024
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 7 thg 10, 2024
Thanks for the complimentary pick up and shuttle back to the Naga Airport!
Dịch
Melody Latoga
Phòng Executive Twin, không hút thuốc
Lưu trú vào thg 3, 2024
Gia đình
9 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 26 thg 3, 2024
Great plce to stay.
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms. Melody, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure having you, and we look forward to welcoming you back for another great experience.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Joselito Doños
Phòng suite gia đình
Lưu trú vào thg 4, 2024
Gia đình
6 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 30 thg 4, 2024
The services was excellent the only downside i can say it the room amenity is not satisfactory and incomplete
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Joselito, Thank you for taking the time to share your feedback. We're thrilled to hear that you found our service excellent! However, we regret that the room amenities did not meet your expectations. Your comments are invaluable to us, and we will address these concerns to improve our offerings. We hope to have the opportunity to welcome you back and provide a more complete and satisfactory experience.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Aireiz Joy
Phòng Đôi Tiêu Chuẩn, Không Hút Thuốc
Lưu trú vào thg 8, 2023
Gia đình
1 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 10 thg 8, 2023
During our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms. Aireez Joy, Thank you for sharing your experience during your stay with us! We're thrilled to hear that our Front Office and Housekeeping teams provided you with excellent service and assistance during your stay. Your recognition of their efforts is truly appreciated.We apologize for any inconvenience you experienced with the service during breakfast. Rest assured, your feedback will be shared with our team to ensure that we enhance our attentiveness and service standards.We're glad that our location added convenience to your trip, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Người Dùng Ẩn Danh
Phòng Đôi Tiêu Chuẩn, Không Hút Thuốc
Lưu trú vào thg 1, 2024
Vợ chồng
2 đánh giá
3.5/5
Đăng tải vào 6 thg 1, 2024
Good location. Disappointed for the service, a manager told us that it would not be possible to have a late check out without making efforts to find an alternative solution and barely looking at the PC.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for taking the time to share your feedback with us. While we're pleased to hear that you appreciated our hotel's location, we sincerely apologize for the disappointment you experienced with our service during your stay. We strive to provide excellent service to all our guests, and it's regrettable to learn that we fell short of your expectations in this instance.Your comments have been noted, and we will address them with our team to ensure that such incidents are not repeated in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Người Dùng Ẩn Danh
Phòng đơn Tiêu chuẩn
Lưu trú vào thg 3, 2024
Người đi công tác
3 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 12 thg 3, 2024
Convenience to my trip since the location of the hotel is at the center.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for your review! We're glad to hear that our central location added convenience to your trip. It was a pleasure having you stay with us, and we hope to welcome you back soon for another enjoyable experience.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Norberto San Andres
Phòng suite gia đình
Lưu trú vào thg 1, 2024
Khác
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 17 thg 2, 2024
The hotel is very accommodating and the staff there is very friendly and helpful
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Norberto, Thank you for your wonderful review! We're delighted to hear that you found our hotel accommodating and our staff friendly and helpful. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back for another exceptional stay.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Kiyah
Suite Đặc Biệt
Lưu trú vào thg 5, 2024
Du lịch cùng bạn bè
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 15 thg 5, 2024
Wonderful people and the breakfast was amazing!
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms. Kiyah, Thank you so much for your kind words! We're delighted to hear that you enjoyed our breakfast and found our team wonderful. It was a pleasure having you stay with us, and we hope to welcome you back soon for another amazing experience.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Tài Khoản Khách
Phòng Executive Twin, không hút thuốc
Lưu trú vào thg 4, 2023
Gia đình
4 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 14 thg 4, 2023
Room and food are good. Noisy crew needs proper orientation on hospitality manners.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your room and found the food to your liking. However, we sincerely apologize for any inconvenience caused by noise disturbances from our staff. Providing a peaceful environment for our guests is of utmost importance to us, and we will address this issue with our team to ensure that proper hospitality manners are maintained.Your feedback is invaluable to us as we continually strive to improve our services. We hope to have the opportunity to welcome you back for a more pleasant and enjoyable stay in the future.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
EDDY ORBASE
Phòng suite gia đình
Lưu trú vào thg 1, 2023
Gia đình
14 đánh giá
2.2/5
Đăng tải vào 16 thg 1, 2023
It’s my first time in Naga and I looked for hotels that are decent and nice, and it seems Villa Caceres qualified by looking at the photos. To my surprise, this hotel which looks like a 4-star hotel didn’t satisfy me at all. I booked for Family Suite with double beds and we were 6 people, and they were asking for more payment for the extra 2 persons because I have my siblings too. But they want to charge different price for extra person and also different price for breakfast. Originally, the price for Family Suite is 7,290 pesos and so I have to pay extra per head and breakfast for 2 more people. One of the receptionists there advised me to choose a double decker bed instead for 6 pax, and so I did and she suggested I just pay for breakfast for all 6 people. Because this double decker package has NO BREAKFAST! So I paid 7,290 just for the beds! My goodness! Then she asked me to just pay for the breakfast for 6 pax. So in total that room for just ONE NIGHT cost 7,290 + 2,800+. Even more expensive than some 5 star hotels in Boracay! So we went to this 6 double decker room and I was so disappointed that we were placed to a very narrow and small room for us, so I decided to ask a different receptionist to let us move to a Family Suite instead, and to my surprise, she said they have an 8-double decker bed in the hotel which that 1st receptionist never suggested. We did move tho, and the room was just fine. Got a price of almost 10K, this room has NO slippers, NO boiler and coffee. Thanks to that one hotel attendant Bon who gave us free coffee and creamer, and also hot water. I am disappointed with this hotel. The price is not even worth it. Very poor amenity conditions, no complementary stuff other than 8 water bottles and small shampoos and conditioner. Oh, the breakfast was not even satisfying. Though, the only food I liked there was the beef steak and biko. The rest was poorly prepared. Bread was so cold, and aso eggs. The food is not tasty, just enough yo make you stuffed. Some staff are rude. My brothers and sisters were advised that they can’t use the shorts that they wore, which is not made of cotton. But apparently, the staff at the clothes shop said that is allowed. So that pero sim-in charge in the swimming pool reception was obviously lying and suggesting that they buy other clothes. I would rate this hotel from 1-10 as 2 or 3. All I can say about this hotel is a big FAILURE, and if only I can ask for a refund of some amount, I would appreciate it. That’s it! Eddy
Dịch
Phản Hồi Từ Khách Sạn: "Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Villa Caceres Hotel. We sincerely apologize for the numerous issues you encountered during your visit and regret that we did not meet your expectations.We understand the frustration of encountering additional charges and miscommunication about room arrangements. It is clear that we failed to provide you with the level of service and comfort that we strive for. We are addressing this with our front desk team to ensure clearer communication and better options are offered to our guests.We are also deeply sorry for the lack of amenities and the disappointing breakfast experience. Your feedback about the room conditions and the breakfast quality has been shared with our housekeeping and culinary teams for immediate improvement. Additionally, we are reviewing our amenities to ensure they meet the standards expected by our guests.Regarding the pool attire issue, we apologize for any inconvenience caused by the misinformation provided by our staff. We are reviewing our policies and training to prevent such inconsistencies in the future.We appreciate your recognition of our staff member Bon, who assisted you during your stay. We will commend him for his efforts to make your experience better.Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Warm regards,Jamila AgontongReservations SupervisorVilla Caceres Hotel"
Summerlita
Phòng suite gia đình
Lưu trú vào thg 8, 2024
Gia đình
3 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 1 thg 9, 2024
The hotel is great.
Dịch
Tài Khoản Khách
Phòng Đôi Tiêu Chuẩn, Không Hút Thuốc
Lưu trú vào thg 6, 2023
Vợ chồng
2 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 21 thg 6, 2023
Awesome service! Very helpful and polite staff. The buffet was good. Lots of good restaurants nearby. The shuttle is always on time and very courteous . I highly recommend it.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for your glowing review! We're thrilled to hear that you had an awesome experience at our hotel and appreciated our helpful and polite staff, as well as our delicious buffet. It's great to know that you found our shuttle service convenient and punctual.We're also delighted that you enjoyed the variety of restaurants nearby. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Người Dùng Ẩn Danh
Phòng Executive Twin, không hút thuốc
Lưu trú vào thg 12, 2022
Gia đình
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 11 thg 2, 2023
Excellent location and staffs
Dịch
Phản Hồi Từ Khách Sạn: "Dear Valued Guest,Thank you for your wonderful review! We are thrilled to hear that you enjoyed our excellent location and found our staff to be commendable.Our team is dedicated to providing exceptional service, and your kind words are greatly appreciated. We hope to have the pleasure of welcoming you back to Villa Caceres Hotel in the near future.Warm regards,Jamila AgontongReservations SupervisorVilla Caceres Hotel
Bihaichaosheng
Phòng Executive Twin, không hút thuốc
Lưu trú vào thg 12, 2023
Người đi công tác
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 3 thg 1, 2024
房間乾淨衞生,服務員態度也很好!就是旁邊的卡拉OK廳有點吵。其它都滿意。
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Bihaichaosheng, Thank you for your review! We're delighted to hear that you found our rooms clean and our staff's attitude very good. However, we apologize for any inconvenience caused by the noise from the karaoke room nearby. Your feedback is important to us, and we'll make efforts to address this issue to ensure a more peaceful stay for our guests in the future.We're glad to hear that overall your experience was satisfactory, and we hope to welcome you back soon for an even better stay.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC