Tài Khoản Khách
ngày 22 tháng 7 năm 2024
We had a disappointing experience here for two reasons. 1) The front desk was not staffed. When we checked in at 5:15 in the afternoon we waited 5 min for someone from the restaurant to help us. When I went back to the desk at 8:30 to ask about an issue with the room I waited 15 minutes for someone from the restaurant to help. The restaurant was busy and it while the staff noticed me, it seemed they were not prepared to help at the front desk. I got the impression that a staff member for the desk was missing, but I'm really not sure. 2) Our room was quite hot inside. It was a warm day when we stayed. The door of the room and the cute bistro table and chairs in the front had been baking in the sun. But even when it cooled off outside by 8 pm the room didn't cool down as there was no provision for airflow through the room. The door and the one window in the room were on the same wall, both in the sun and sheltered from any breeze. That's why I went to the front desk to ask if anything could be done such as providing a fan. A staff person (maybe the owner?) came over to check, but said they didn't have anything available. They apologized that it was hot. We left the room for propped open until we went to bed at 10 pm even though we had no privacy since other guests were walking by the open door. Sorry to say that with climate change I expect other guests will run into this same problem staying here.
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