The Windflower Resort & Spa, Mysore

We travelled to Mysuru in the peak tourist season - the Navaratri festival of year 2024 - alongwith our 6 year old toddler. We booked directly through the website of the resort 2 months prior to travel, and hence got a whopping 60% discount. We booked the "Studio room" which are located on first floor. The best parts : - Check-in was flawless, barely took 10 minutes for the paperwork and handover of room keys. - Great view of the iconic Chamundi Hills. During Navaratri, there was a massive display of lights saying "Welcome" in English and Kannada on top of the Chamundi hills. - Every staff member was very attentive and courteous. We have to specifically acknowledge Ms Kavya at Le Olive Garden and numerous other cheerful smiling staff at the dining area (apologies for not remembering everyone's name). They were very affectionate towards our toddler who is extremely fussy with spicy food. They happily prepared non-spicy food for him and he just loved it. - They provided a glass of hot milk for our kid daily in the evening on request, and did not charge a single penny for it. - Room service (evening milk) was super-fast, it never took more than 10 minutes. - They provided complimentary dessert (dark chocolate pastry) to our toddler at least 3 times for dinner. - The amazing chef prepared complimentary utthapam for my toddler for breakfast. - The pet cockatoo at the reception is a great attraction for kids. - There are a lot of calm and peaceful ducks and geese which keep roaming around the resort. - Birdwatchers get to see hornbills, parrots, humming birds and lot of other birds all around the resort. - Swimming pool looks amazing from outside - we did not go in the pool, so cannot say anything about the changing rooms etc. Now, the parts which are not exactly bad, but do need serious attention : - There are too many monkeys and cats around the resort. The staff try their best to shoo away these animals, but still better to exercise caution in the resort premises. Cats roaming around the dining area and under the tables during dinner is not at all hygienic. - More prominent display of warnings needed about monkeys around the resort. Currently, there is just a small sticker on the balcony doors. - The resort does send detailed whatsapp message a night before check-in telling about directions, weather etc. But, let us be realistic - sending message about "weather condition" just 16 hours before check-in is of no practical use ! Please send weather related info at least 2-3 days in advance, else it is simply useless ! The BAD part - the overall condition of rooms The rooms are literally crying with folded hands saying - "please renovate us immediately !" - Housekeeping was VERY BAD. They never provided fresh towels unless and until we called up the reception ! Everyday, despite requesting that we are 3 persons and we need 3 towels - they would provide just 2 after the first phone call to reception, then would again go back and bri

Worst ever stay! Don't go! The housekeeping and maintenance manager was the worst kind. She even refused to apologise for the unclean room given to us. the AC was not working and we had to change the room 3 times during the same stay! There are some rooms where they have put steps to get into the bed! you will certainly fall if you woke up in the middle of the night. The towels given to us were torn with holes in it and when we mentioned to the housekeeping manager she dint care a bit, it was unbelievable! The only good thing is that they help you with luggage but then expect you to tip them which is ok but with this kind of stay you wouldn't want to tip any!

The property is very beautiful, very quite relaxing but but the maintenance and cleanliness is bad! The pool changing room was pathetic. Resort ambience is very good, greenery everywhere, the staff is polite and friendly. excellent service by the staff. But food was noy good at all. The property need to be renovate