Compass Cove

房間無敵海景，服務很好

I stayed in the Schooner Ocean View Deluxe Mini Suite. We had a great trip even though the weather wasn't the best every day. This is my first spring break taken with my kids... Windy and rained a couple days... not horrible... The indoor pools and lazy river made it better and the heated pools were a lifesaver! We stayed in the new renovated rooms and it was clean, and well taken care of. Our room had sitting chairs by beds in photos and a sliding barn door for bedrooms and only room room had regular bedroom door that locked and no chairs next to beds, just the dining table chairs were only in our room. Never saw trash anywhere just renovation stuff...and had plenty of pool towels yet the could have been larger towels they only covered our shoulders. The biggest negative from our spring break was stuff not opened that was not updated on either the resorts site or the american airlines booking site: the stuff that was the open was the coffee shop (I needed the coffee shop!!!), the gift store, the bathroom near the indoor pool near registration and game room was down for renovation, also my mini fridge did not have a freezer so that was a bummer so couldn't freeze my ice packs for trip home or bring frozen food to cook in oven just buy it as needed. Our room did have a stove,microwave, sink,mini fridge only fridge part and oven. came with dishes and silverware and a baking dish. When looking for registration it took us on a tour- The registration office was also moved upstairs to 2r? and that is where you also had to to go for bathroom also when at beach or indoor pool... so they need to get the bathroom more accessible. The downstair bathroom was closed for reno??? The lazy river pools floats are nice, but not huge so if you have a little extra fluff you will not fit inside one and only can lay on top haha!!!!! Just a thought- maybe add a feew larger ones for us that have some extra love... We definitely can't wait to come back when everything is open to make it perfect! We booked off the american airlines app using our miles so we couldn't access the compass cove app- so that was a negative. Wish that could have been working. Also the suitcase carts need to be upgraded bc they were not the easiest to push. maybe grease the wheels?? Not a big negative on the submarine in kids pool- but it can definitely be updated bc it looked like it was chipping and maybe getting unsafe... and the splash pad area could be cleaned and had dirt and sand all in bottom like it hadn't been cleaned. Not a biggie, bc it wasn't gross. Also it would be nice if breakfast was included in our stay bc family vacays can get pricey. and the buffet was okay but not a huge variety offered. I hate to pay that much for my kids to eat one pancake and maybe 2 strips of bacon! ouch! It adds up! Definitely getting the room with full fridge next time so I can cook more. Bc the meals and taxes are pricey! Lastly the ice bins are pretty gross. I did not get ice once just due to

Where to start with this resort?! My son and I arrived on 6/14 for a baseball tournament. I spent $1600 to stay at a oceanside view here from the 14-21st. Upon check-in we were given a room on the 11th floor. This room had holes in carpet, holes in the wall, the air conditioning unit was literally falling apart, and that mattresses were dirty. We contacted the front desk and they sent housekeeping up, housekeepings reply "we have been telling them about this room for a week." I'm sorry...what? So they knew about it and STILL put us in the room?...NICE! The front desk then sent us to another room on the 9th floor which ALSO had a hole in the wall and hole in the carpet🙄 at this point I feel like I being punked. They then send us to the 2nd floor for another room. This room is at least passable not clean, still had liquid stains on the sheets and blankets but I call for them to come and change and they do. So the next morning (Sun) prior to leaving for the tournament and I head to front desk to speak to the on duty mgr about what we had to endure yesterday. I explain to the mgr the situation and she said ok, we will refund you the one night stay and taxes. Ok cool, I'm not difficult to get along with as long as you have accountability. Mon,Tues, Wed go by and nothing returned. I go Thurs afternoon, speak to another mgr on duty, she tells me, she isn't sure who said that but she will find out and give me a call. Fri afternoon rolls around and.... surprise no call! So I return to the front desk Fri evening and speak to the Mgr on duty and she says she sees on my account were they refunded me $100 🤦🏾‍♂️ ma'am that is your hold charge NOT the refund...so she's says give her two seconds and she call my room but....you guessed no call ever came...until Sat morning when I get a random call at 8am from a male mgr saying they were having an issue with the system and needed my credit card. I go down only for the front desk to tell me they have no male mgrs and that was a scam. This stay was truly unacceptable, from the room conditions to the lack of accountability in service. If I had to do it all again, I would stay far away. Don't stay here!