Cecil by Pearl Continental

I recently stayed here for business purpose and totally loved the experience. Their service was too good. Immensely satisfied with my stay. All staff members including Manager Ops and housekeeping, they personally took care of the services throughout the stay. were very courteous and kind. The room was spacious, smelled nice and had beautiful interior. Stay at this place is the revival of Murree city offering comfortable stay with beautiful view. For anyone looking for an amazing experience and enjoy Murree’s serenity should stay here. Would love to come back to this place to stay every time i visit Murree.

Best Hotel in Murree. Safe and Secure Environment. Nice location. Outclass rooms and facilities with outstanding service. View was good. Breakfast was amazing. Best place for families. All amenities were complete. It was good trip i just enjoyed hotel.

The checkin was pretty smooth. I was greeted by the staff before I parked my car and everyone was very welcoming. The room was pretty average. The worst thing about the room was the iron window frames that did no good in keeping the cold frosty air out. Even with the windows shut tight there were gaps that kept the room extremely cold. The electric heater in the room was on for the whole night but I kept struggling to be comfortable. There were no bins in the room when I arrived, no slipper, no chair, and TV remote was missing. All of which was later provided upon request. The room was mostly clean but there were tea stains on some tables that could’ve easily been wiped clean. There were some stains on the quilt cover too but it looked like they were permanent stains because the sheets were clean overall. The exhaust fan in the toilet did not work. Good things about the room were its size. There was a separate lounge with 2 sofa beds and 2 coffee tables. Another good thing was the split washrooms where the toilet was with the lounge while the shower was with the room. It lets more than one people get ready at the same time. Despite the mentioned shortcomings, I am overall happy with my trip and will definitely visit again but book a better room category.

The hotel is very nicely maintained and in a great position. Staff members are friendly and helpful and it is a good place to stay or have a meal. There also are some good views from the terrace and the hotel is close to some lovely beauty spots. Needless to say, a car is essential

Everything was really nice. Neat & clean room & bathroom along central heating & warm water. Staff was very efficient & helpful.

The hotel is set in a property that is over 100 years old and they have done everything in their power to give it a restored property feel (in the main wing). If we can ignore the concrete buildings disrupting the view - it’s pretty spectacular. Lastly the drive from Islamabad is pretty decent too, 2 hours with good roads. Now the negatives: - the service is extremely slow and inconsistent. (unless you are celebrity). 3 nights stay in a junior suite and I never got a mini bar in my room. - Room service is not available at night. Given that the location is remote with nothing at a walking distance, this is a pretty big minus. If you get hungry or crave coffee late night or even early morning at like 6/7am you have to wait. - Breakfast (in room or restaurant) does not open before 8am. So early risers have to wait. - housekeeping is slow and even daily room cleaning needs multiple reminders. - menu and food options are pretty limited - and only the desi (local Pakistani) food is good. Everything else from Chinese to Sandwiches were a miss. Better to order on your foodpanda app.

Excellent service and staff are very professionally trained.

Overall experience was amazing, the staff, hospitality was just amazing. The hotel has scenic terrices and location is superb. Beautiful weather adds to the experience. Worth the price, will go again.

Excellent team, very hospitable. They were ready to resolve all our needs for my elderly parents. Food in room service was tasty. Beds n linen were high quality. highly recommended for families and friends.