Comfort Suites

This is not a good place to stay. Service desk staff lie and aren’t helpful. The room was filthy, food left in the fridge plus it was so loud, microwave had a hole in the door and looked as if someone had blown something up inside, the couch looked as if there was something stained on the cushions, the lamps either needed new bulbs or they were broken and breakfast is a carb fest. I did call to ask about the fridge due to it giving me bad anxiety from the ticking and was told the maintenance would come replace it the next day. The next day I was asked “do you really need a fridge?” I stayed from Friday until Monday. So no fridge or microwave the entire trip. I asked for it to be switched with another room and was told no. I could change rooms but that meant I had to clean the room again which took me 30 minutes upon arrival due to it not being cleaned properly, so I declined that but no type of compensation was offered for this problem either. Breakfast is the typical but never varied: waffles, powdered eggs, biscuits, sausage links, gravy, yogurt, boiled eggs, oatmeal packs, apples, oranges, bagels and bread items. They do have juice and coffee as well. The location is good but there’s a bunch of hotels on that side of town. Not sure how this has a 4.0 after staying.

We arrived at the hotel at 2:45pm. Since hotel is right off the noisy street, we asked for a room on the 4th floor and in a quiet location. Lady at the check in said she can accommodate either 4th floor or quiet side, but not both. She had an attitude in our opinion. She said the room on the 4th floor / quiet side is not ready and that it’s 2:45pm and not 3pm. We said we can wait until 3pm (check in time), but she said she doesn’t know when the room will be ready. She couldn’t even give us an estimated time. After negotiating, we took a room on the 4th floor, noisier side, but away from traffic noise. Room ended up being quiet, but had problems. Toilet didn’t flush properly. It would not flush the toilet paper and excuse me for explaining this, but we do need to be able to use the toilet paper after doing business. So I ended up going downstairs and use the bathroom there, which was okay, since we were there for only one night. Coffee maker in room didn’t work and the desk chair was broken. Everything else was fine in a room. We weren’t ask at the check out (same lady that was at the check in) how our stay was. Breakfast was pretty much what you would expect from Comfort Inn / Suites brand. All in all, this Comfort Suites actually has some strong points and has a potential with proper customer service.

Very clean. Great staff!