Hotel Emerald Inn

Absolutely the worst experience I've ever had in any hotel! Upon arrival, we noticed that the room was on the minus third floor under the ground; a hell, unreachable to sunlight! The advertisements displayed a room which had no resemblance to the one we were given. The rooms were incredibly small and allowed no mobility, nor space even to keep our belongings. Moreover, the billboard outside flaunted its elevator services but there was no elevator, going to this minus third floor, our room was in. Using stairs was problematic due to my knee issues but no resolution was given. Our room was filthy. Looks like they never wash bedsheets, making them smell disgusting, also they had massive holes in blankets provided. The pillows were smelly and one of them had dozens of dirty short hair sticking on it. Our bathroom smelt like a dead rat. Infact, the whole room had a musty smell. Staff seemed completely uninterested in addressing the issues and offered no apology. When we tried to tell them about the issues, we were neither given a better suite, nor was a refund offered. I assume all positive google reviews are either fake or manipulated. Avoid this place at all costs!

Location near to centre and every other location easoly accessible. Room are neat and tidy hot water available for most of the day supportive staffs parking place available food menu limited. Better to look for outside food

Not a single room has fan or ac. Rooms are very suffocating and stingy and no ventilation is available even in premium rooms. We were expected good rooms as per photo but we are not happy with the room quality.