Casa Montana Munnar

Our 2-night stay at Casa Montana Munnar was nothing short of a nightmare. I booked 2 rooms for 4 family members and paid ₹14,000 upfront, but was still forced to pay an additional ₹3,000 at check-in. The manager took advantage of our late arrival and claimed that because the free cancellation window had passed, the booking terms had changed — completely unjustified and manipulative. He then gave us a completely absurd explanation: only one person per room is included, and any extra person would be charged ₹750 per night. I repeatedly asked him to show me where this policy was mentioned — either on their website, booking confirmation, or even a printed document — but he had nothing to show. All he said was, “It’ll be included in your bill.” But guess what? Even at checkout, he never gave me the bill with the extra charges listed. I had to ask again, and he casually said, “I’ll send you the soft copy in 20 minutes.” It’s now been over 24 hours and there’s no sign of that bill. Honestly, it feels like he just pocketed the cash. To add to the disaster, our room had a broken balcony lock. When I reported it within 30 minutes of checking in, the maintenance guy had the nerve to say, “You should have informed us earlier.” Are you serious? We had just arrived. Instead of fixing the issue, they blamed the guests — absolutely pathetic. As if that wasn’t enough, they tried to slap a 2.5% credit card charge on top of everything else at checkout. That’s the hotel’s responsibility, not the guest’s. While the rooms were clean, the management is completely corrupt, unprofessional, and dishonest. They’re clearly running a scam on unsuspecting travelers — with fake or paid reviews propping up their rating. Save yourself the stress and avoid this hotel at all costs. There are much better places in Munnar with transparent pricing, honest staff, and actual hospitality — all for the same or even lower price. Casa Montana is a scam in disguise. You’ve been warne

Hotel is good and is located near to KSRTC bus stand and front office staff is cooperative. Hotel restaurant also makes delicious food.

it was really nice staying there as the staff js really good. Food was also tasty and they serve you really well.