Four Points by Sheraton Munich Arabellapark

1 of the reception counter reluctant to help to reheat packed food from supermarket nearby. Being told only for staff only. Luckily we try again and another staff assist to reheat the food. Overall stay is quite pleasant and like the location. Able to travel all M zone areas with weekly ticket. Via tram , train and bus.

Everything is ok

My experience at Sheraton Munich was extremely disappointing. I had booked a Super King room with a balcony, but upon arrival, I was given a room on the top floor without a balcony. When I spoke to the staff, who were unfriendly and seemed annoyed by my request, they told me they would grant me the room as if they were doing me a favor, despite the fact that I had paid for a room with a balcony. When my room was finally changed, I was given a room with a malfunctioning balcony. I woke up to find the balcony flooded with water, which forced me to check out a full day early. I received no compensation or even an apology for this terrible experience. It was very annoying and frustrating.