The Westin Grand Munich

The lobby looks good and new. However, once you entered the room, you smelt the mouldy smell. The carpet is grey and full of stain and bad smell. Need to bring your slippers to avoid your feet touching the carpet.

I seldom give bad reviews to the service staff because no matter in which country the service staff is hard and will face a lot of unfriendly guests. But this time in Westin made me feel very bad. Total three days of breakfast, first day because I went with my dad and I could see well with my baby. The second day dad was too tired to join us. I was the only one to babysit a one year old baby. While I was ordering tea with the waitress, she accidentally knocked over the milk and spilled it all over the table. But the first thing I did was apologize to a lady server and assisted her in cleaning it up. Of course it was not clean as new. When we went back on the third day, an older male waiter came over to chastise us before we even sat down, presumably meaning that he had soiled the dining chairs yesterday and told us to sit in the baby chairs. I stated that there was no problem and apologized again. Surprisingly he shrugged it off and left without bringing me the baby chair and without serving me tea. You can imagine how embarrassed I was. The person who came to enjoy the service was scolded. That wasn't enough. This time I was with my dad and the baby wasn't creating extra trash and I could make sure the table was clean. The way normal polite people would bring it. The man ended up coming back to chant as we were leaving and kept saying we created trash.????? You didn't have a single crumb from your meal? If you don't want to serve customers, you have the option of changing jobs. Several other lady waiters were very friendly. What was a very good impression of the hotel was ruined by this one person. We will be going to Munich often but are not going to choose this hotel again. No one wants to be stared at by a mean person while eating breakfast.

Pathetic service and wrong information

Very good breakfast,

Sehr aufmerksames Personal, dieses Mal haben wir nicht nur ein Obstteller auf unserem Zimmer, sondern auch die wunderschöne Blume. Sehr gutes Frühstück und  abwechslungsreiches Essen in Executive Lounge. Wir kommen sehr gerne wieder.

我們訂的行政套房，房間面積還可以，是兩個聯通間（有兩個衞生間）。在客廳按要求加了床，但收取了加床費。房間設施比較陳舊，但維護的還算可以，空調開關是特別古老的那種轉盤的。噪音和浴室下水等都沒問題。乾淨還是乾淨的。 早餐品類還蠻多的，還有一些自動的機器，比如自動做pancake的，擠果醬的巧克力醬的，還蠻好玩的。也有供應各國食品，processco起泡酒等喝的。 但是，不好的地方是，服務是真達不到這個標準。沒有拉行李的，前台態度也很一般，第一次做了鑰匙還沒做去行政樓層的權限。小朋友在入住期間過生日，但沒有任何錶示。不要期待過多。 行政樓層的餐食一般，喝的就是啤酒飲料和一種德國本土的紅白酒。泳池和健身房都比較小。 位置的話，離市中心比較遠，大概15分鐘左右電車，挺方便的，買了一日票可以隨便玩。旁邊有英國公園，大森林，可以去溜達。