Holiday Inn Munich - City East, an IHG Hotel

The location is ok near the bus station and few minutes walk from metro station The room is big and nice but there was a big stain on the carpet The breakfast is nice with lot of food varieties

Dear Inn Management, I am writing to express my profound disappointment and frustration with the service and room mismanagement that transpired during my recent stay at your hotel. My experience, which was marred by a series of significant issues, has left me feeling utterly dissatisfied and compelled to share my concerns. To begin, I had made a reservation for a two-night stay, eagerly anticipating a comfortable and enjoyable visit. However, upon entering our assigned room, it became immediately apparent that there were multiple lighting failures in both the sitting room and the toilet. This lack of attention to maintenance was unacceptable, and it significantly affected the overall ambiance and functionality of the room. Upon reporting the lighting issues to the front desk, the hotel staff informed us that they would arrange an alternative room for us. However, the room they provided was far from being comparable to the original room we had reserved. The disparity in room type, amenities, and overall quality was not in line with the standards we had expected, and thus we rejected the offer and promptly returned the card key to the front desk that same night. In addition, we explicitly requested the staff to inform their Manager of the situation and address the lighting issue in our original room for a fixing. Despite our explicit instructions, upon our return to the hotel the following evening, we were dismayed to discover that we were unable to access our original room. Seeking an explanation, we immediately approached the front desk, where we were informed that our original room had been allocated to another guest, and our luggage had been moved to a common storage area. The lack of communication and disregard for our reservation was disheartening, and the staff's failure to provide a reasonable explanation for this oversight only added to our frustration. Moreover, instead of rectifying the situation appropriately, the staff simply returned the previously rejected alternative room to us, expecting us to settle for an unsatisfactory solution. This dismissive response to our concerns further exacerbated our anger and dissatisfaction with the entire experience. As guests who had entrusted our stay to your establishment, we had expected a certain level of professionalism, competence, and genuine care for customer satisfaction. Regrettably, our experience at Inn has fallen far short of these expectations. The repeated room allocation errors, lack of maintenance, and the staff's inability to address our concerns have left us with an overwhelmingly negative impression. We request an urgent response to address the issues we have outlined, including an explanation for the mishandling of our original room reservation and the subsequent inconveniences caused. We also urge you to take immediate action to improve your hotel's maintenance protocols, staff training, and overall customer service to prevent other guests from enduring similar frustrations and disappointments. Furthermore, as a gesture of goodwill and an attempt to rectify this situation, we expect a fair resolution that adequately compensates us for the considerable inconvenience, distress, and dissatisfaction we experienced during our stay. We sincerely hope that you will take our grievances seriously and implement appropriate measures to ensure such incidents do not recur. Your prompt attention to these matters is of utmost importance in order to restore our faith in your establishment's commitment to providing a satisfactory guest experience. Yours sincerely, Michael

good attitude and service of staff

The environment in hotel is comfortable. At first the TV is out of order and someone smoked in the room but they change the room immediately

Rooms are ok but Hygiene can be improved. Reception is helpful but they don’t have sufficient t staff working. Bedroom slippers have to collect from reception counter yourself n god forbid if you need anything from housekeeping in the evening.

Good. A lot of free on street parking spot. Very clean, and spacious room. IHG STANDARD 👍🏻 Recommend