I checked in at 5:30pm, put my suitcase in the room and left for an event. Came back at 9:30pm, the room had a weird smell, the sheets were stained, and had a huge wolf spider by the door. I was refused a refund because it was after 9pm. I checked out and stayed somewhere else. Not much by way of customer service. The lady at the front desk just said "OK", like she couldn't be bothered by my complaints, didn't even offer an apology. Needless to say I will never stay there again.
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