Tài Khoản Khách
ngày 16 tháng 8 năm 2024
My stay at Avon Ruby was nothing short of a nightmare. The behavior of the staff, particularly the receptionist named Khan and some senior personnel, was incredibly rude and unprofessional. They have a blatant disregard for customer service and basic decency. During my two-day stay, the first night we booked two rooms for four people, which was fine. However, on the second day, due to having a patient in a nearby hospital, we decided to take just one room for two people and have the other two visit the patient as needed. Shockingly, the staff denied this request and insisted on charging us for four people in a single room for 24 hours, despite the fact that only two were staying overnight. To make matters worse, they refused to provide additional mattresses, despite repeated requests. The way the staff treated us was appalling—they were hostile, unaccommodating, and completely lacked empathy. They seem more interested in extracting money from guests than providing a decent service. I am seriously considering filing a complaint with the consumer forums due to this outrageous behavior. I strongly advise anyone visiting Dadar to avoid staying at Avon Ruby. The hassle and disrespect are simply not worth it.
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