Oakwood Hotel & Residence Surabaya

I did not expect my stay there is going to be so pleasant. My impressions from reaching to leaving the Oakwood hotel, always greeted by all smiling staffs from the lobby, reception, restaurants, housekeeping. Check in and out process is like a breeze. Breakfast is good and staff even remember their guest room number. The room is huge and comfortable and clean. Bed is comfortable. Only that it is facing the main road, there were some road noise could be heard at night. There is a huge fridge and a washing/dryer machine. Full utensils, cook ware and Coffee machine. Will recommended this hotel to anyone. The gestures, politeness and services provided by the staffs are really 5 stars.

Requested for a cot and Novella and team made it happen. They even customized a small tent for our son to play in. I'm really impressed by their service level and the quality of stay. Thank you! We'll definitely be back!

The room size was fantastic and the breakfast was awesome and great

This quickly becomes our go-to hotel in Surabaya, mainly due to the location. Having said that, the service provided was also great, the receptionists and other hotel employees were quick and accommodating, breakfast was satisfactory as usual. Still not overly impressed with the cleanliness, but much better than my last stay for sure!

The hotel is getting old. Some stuff are now broken. The location of this hotel is super

I am very blessed Oakwood receptionist upgrade me to family room with only 50% of the regular price. The room is super nice, big and clean. It has kitchen, living room and a dining table. It even has washing machine. We felt very comfortable staying there. All the bed sheets and pillow and bolster are clean. I am definitely going back to this hotel. The location also very strategic.