Sun N Sand Resort & Conventional Center

We were 7 families, 36 people in total for a retreat. *What we liked*: The rooms in the apartment block were spacious, airy and the beds were comfortable. The staff were friendly and accommodated our many requests. Some found that their balcony door was not working, water heater faulty, and the maintenance team responded fairly quickly. Some items didn’t function well. The hotel is right by the beach and we could go out for walks and a swim in the ocean. We made a last minute request from the Head of Admin and he accommodated us. He was flexible and open to hearing us out. A big thank you to Lennox who served us wholeheartedly and David for extending grace. *What we didn’t like*: Rooms could do with a bit more furniture: barstools, a seat in the master, more bins (we didn’t have a bin in our bathroom) The beds in the master bedrooms were quite high. Perhaps a stool to be the vertically challenged During check-in no one helped us to the room or explained how things work, e.g. how to make hot water run, who to call for help etc. The welcome can be improved. Food: during meals and teas items would run out and replenishing was slow. The meals were lacking in culinary excellence and variety. Nevertheless chef McKenzie threw down an awesome brown ugali specifically for us.

THE WORST EXPERIENCE 😞wi-fi is bad,customer service is bad,fish is bad my mother,my brother and I became sick because of their food.thankfully,their manager gave me medication then the next day I healed I don't know why they serve little food in breakfast lunch and dinner but the vacation was not bad but I spent the vacation swimming you really need to improve the customer service to get better reviews

Horrible horrible nightmare. Worst customer service and attitude to guests. And we are local. OMG! Are you guys serious? ? And after the terrible reviews still no improvement. You guys need to style up or shut down. You cannot treat paying guests like this.

We had been anticipating our vacation for over a year, and wad excited as we arrived at Sun N Sand. However, our dreams of a relaxing getaway were quickly shattered. Upon check-in at 4:00 PM, we were informed that our booking had been canceled that morning due to an alleged error in the hotel's booking system at the time of booking a year before. Despite having confirmed our reservation a year in advance and providing all our contact information, the hotel had made no attempt to reach out to us beforehand. This unexpected turn of events left us feeling stranded and overwhelmed. We were forced to scramble to find alternative accommodations on the same day, which proved to be a stressful and time-consuming ordeal. The last-minute arrangements resulted in significant additional expenses for phone calls, transportation, meals to our hungry young children, and an extra night's stay at a nearby hotel. The hotel's lack of concern for our situation was evident in their indifferent and arrogant attitude. The staff we spoke with, seemed more interested in dismissing our concerns than in offering assistance. They refused to acknowledge any responsibility for the cancellation. Beyond the financial burden, this ordeal caused us to lose valuable time and energy that should have been dedicated to enjoying our vacation. We missed out on planned activities and experienced considerable stress and inconvenience. Had they just bothered to contact os, even the same morning, this could have been avoided as we could have made new arrangements on the way. I cannot strongly enough advise against booking a stay at Sun N Sand. Their disregard for their guests' well-being and their complete lack of customer service are unacceptable. We hope that by sharing our experience, we can prevent others from falling victim to their negligence.

My Stay was good. I did enjoy the ambiance. Fatuma the masseuse really did a great job. My only concern was the rooms were made a little bit late and not all amenities were kept in the bathroom I had to call four times for towels to be brought. I also indicated that I was celebrating my birthday in the booking but no one recognized it. I had a pre-paid massage but they made me wait for an hour just to confirm. The potter was an amazing person.

We arrived on Thursday night, Tower side- they were not ready for a group of more than 30 pax. Rooms are well done but furnishing could be better. Some of us had hot water, others had to find the manager to crank up the water. My bathroom was not cleaned- seemed like all they did was put in fresh linen and superficially clear dirt. Bedsheets were old and sewn together- not to be used by anyone especially a hotel where clients pay up front. Meals were subpar and the brightest spark in our stay was Lennox- he answered all our questions and went out of his way to make sure we had our meals and needs catered for. The other waiters didn't really look us in the eye or reserve space for our big group- we made do. Linens on the table? Could do with a change- they were dirty and worn out. The kids loved the pools- it's where they spent most of their day. You have a big big facility- maintain it and it will go a long way and attract more visits otherwise- not coming back.