Global Luxury Suites at Downtown Mountain View

Does not match picture on listing. No front desk; no one answers the customer support phone numbers. Not enough towels or blankets. This listing was inaccurate and very disappointing.

This property is nice, but everything is automated. During your stay you will never see a front desk person or any person that can assist. All communication/issues are communicated by phone and/or text. There are not physical keys to use. Instead there is a Latch app that you download and use to enter the parking garage, elevator and room/apartment, etc. It takes some time to get used to and not all of the entries & exits are listed logically. For our group, we all used one login and password, just FYI. Not sure we would stay here again, we realized how nice it is to have actual people to talk with at a typical hotel if you have an issue.

Great location We always stay here when in the area. Our only irritant was the latch app key system, always a pain, but once we got in we enjoyed it.

I've never been more appalled in my life. This was an expensive rental. I called as i was in the Uber to confirm information for checkin. I was asking to check in 30min early. Was told she would check and call me back...never called back. Went to the 49ers game then to the hotel and couldn't get into the building. Called every number available through the callbox and emails presented and could not get in touch with anyone for an hour as i stood out on the street with my luggage. Ultimately had to book another hotel as it was close to midnight and i needed somewhere to go. This was the second time having issues getting into the building and they refused to refund my stay. STEER CLEAR OF THIS PLACE!

Leased an apartment (106m2), two bedrooms and 2 bathrooms. One bathroom (master bedroom) was locked ( indicating maintenance ). The closet was also inhabitable. Put several calls to customers services… it’s being four days since I moved in and still nobody takes action. Looking for alternatives with the region for my family…

Best deal Good place for the price