Global Luxury Suites at Downtown Mountain View

Absolutely wonderful place to stay - except could never ever contact anyone by phone to help in any way. After a long delay they'd send an email and call (which I always missed due to flights so go voicemail) and if I replied to email immediately I'd still not get a response until too late. The Latch system (instead of keys, to enter every door and use elevators) did not work for my phone and no employees understood how it worked. I absolutely needed to have service which I did not inside of the elevator so an employee at the leasing office had to let me in so I could get service at the top floor . It took hours and hours of everyone's time. We were given late checkout as an apology, which I appreciated. (the leasing office people were really uncomfortable because it was not their rental situation, but helped as much as they could. We had just wandered in because we had the wrong address and thankfully they could access our floor in our building)

Does not match picture on listing. No front desk; no one answers the customer support phone numbers. Not enough towels or blankets. This listing was inaccurate and very disappointing.

Garbage disposal did not work.subtle rumbling all day and night- off and in. Not sure if it was trucks outside, the elevator or garbage shire. Not noticeable with tv on, but noticeable at night. Electronic locks were confusing.

Great location We always stay here when in the area. Our only irritant was the latch app key system, always a pain, but once we got in we enjoyed it.

Nice Always a pleasure to stay here

Leased an apartment (106m2), two bedrooms and 2 bathrooms. One bathroom (master bedroom) was locked ( indicating maintenance ). The closet was also inhabitable. Put several calls to customers services… it’s being four days since I moved in and still nobody takes action. Looking for alternatives with the region for my family…