Best Western the Clarence on Melville

Place was great, however very poor service from staff. Stayed here on 29/06/24. The tv was not connecting to wifi, and we asked for configuration with the staff, a lady who was working at reception on that day. She came to the room to have a look, but couldn’t figure out what to do neither. We were told that she will get someone else to have a look and come back, waited whole afternoon and night. That lady left us hanging. Could not even use what was included in what I paid for. The lady was very unprofessional, she could have just said that there was nothing she can do, instead of lying and left us waiting.

環境優美，衞生潔凈，服務熱情，非常滿意。