Arnica Views Summit Retreat

Our stay in the Sunset Suite was absolutely perfect! The attic-style suite was cozy and spotless, with the most romantic views of Melbourne—especially from the double spa in the living room! We also loved the private balcony, so relaxing. We can’t wait to come back! Awesome stay!!!

Poor Communicators I booked a 3 day stay at Arnica View in Jan 2023. If you are coming to the area I would highly recommend that instead you look elsewhere—there is one in the same area on tourist rd— is beautiful but with much better communication than the staff at arnica views. The reason for my poor review is because of the poor communication that occurred prior and after my scheduled stay. I was denied access into the country of Australia due to a problem with the Australia ETA. I was told that the problem will not be rectified within the next two weeks, therefore I was forced to cancel my stay. I understand that Arnica Views has a strict cancellation policy. However, I emailed them within five minutes of my initial booking to ask questions about the cancellation policy—I did not receive a response. During my fiasco at the airport I gave them a call and left a voicemail—no response. In the next 10 days, I called multiple times and left multiple voicemails—no response. However I did get sent to voicemail by whoever was handling the phone. During this period of time, on two separate occasions, I was able to talk to two separate individuals. They told me that they would be talking to their boss about my concerns and that they would reach out by email. This did not happen. It honestly felt like they were intentionally ignoring me. My poor rating is not because they took my $840. It is not because they didn’t offer me credit for a future stay. My poor rating is because they didn’t provide me with common courtesy and at least talk to me. If I’m spending the money to book an expensive room, I would at minimum appreciate a response rather than being intentionally ignored. If you are booking a stay in the area, and you are spending money….don’t choose arnica views. It doesn’t make sense to spend the money and risk not being able to get in contact with someone when there is a problem with your room, logistics etc.