Arlberg Hotel Mt. Buller

We were at Mt Buller in early summer for a bushwalking trip and as a ski resort the place was almost deserted. However my 5 star rating here is solely due to great service from the most friendly and helpful bar tender Tom. Really made us feel at home, thanks Tom.

GOOD The service was really good Staff were nice Nachos & pasta dishes were nice BAD The chicken made the whole group sick and the toilet all night The vegetables were hard and uncooked The room was generally dirty and not cleaned. We found a cigar in the cupboard above the sink behind the cutlery The kitchen cupboards were stained and uncleaned Cutlery and crockery all had to be cleaned before use UGLY My luggage has silverfish from the room - GROSS Springs in the bunk bed were awful

My review is extremely dated. But it kept bugging me as I wanted to compliment Carol (I think) for her assistance during my stay back in June 2022. Firstly, this is the first time our family had went to a ski resort for a stay. Secondly, Alberg was a GREAT accomodation which we had all enjoyed. Easily assessible via shuttle, great and big rooms, it is right within the snow terrain, we even got to experience falling snow here for the first time. One incident striked me deeply, we were on our way back to resort via the town's shuttle bus. My phone fell out of my pocket. Phones being an indispensable part of our live now, losing it meant a whole deal. We tried to seek help from the local police to no avail, returned to the hotel and I think it was Carol who helped me make a few local calls to the Lost and Found counter in town to check on it. The entire town feels like a mini community on its own. Everyone seems to know each other and honesty is 100%! Carol shared that there were reports of people losing big stacks of cash and they were handed in on the same day. I tried to use Find my Phone to reach out to my phone. Eventually, my husband informed that my phone was found at customer service in town and chided me to head over for it. Indeed, within a few hours that day, my phone was FOUND! Missed my ski lessons that day, but the ski centre was very flexible to helped me reschedule mine to the next day. I may not be able to return to Mount Buller in the near future. But this little town will always form an etch in my heart. The hospitality, the honesty and our first snow experience in a Ski resort remained magical and unforgettable. Thank you to the team in Mount Buller.

My family of 4 stayed at Arlberg at the beginning of August 2022. We had an excellent time. You can't find a better location in terms of ski-in ski-out hotel. The bus stop (for free shuttle buses) is located in front of the hotel. The ski lift station is also on the hill near the hotel. We literally skied down from the hotel to one of the chairlift stations, took the lift uphill and skied down again and again. Hotel front desk staff was friendly and helpful. The hotel has all you need: rooms, drying rooms, a restaurant, a bar and a ski rental shop.

We had such a good time during our stay. Everyone was really friendly and helpful, especially the front office staff and the ski hire team. We would happily return to this fantastic ski on, ski off hotel at Mt Buller. You have such a friendly way despite the high volume of people, and it is appreciated. ALL THE BEST: highly recommended!