Breathtaker Hotel and Spa

The service is impeccable. From the moment we arrived the staff were amazing. From picking us up from the car park before 9am to everything in between everyone made our stay extremely pleasant. Also this hotel gives great perks such as $100 lift tickets which is great. The room itself however was quite disappointing. It was far too small for the price we paid and was a bit tired and the furniture was old and worn. You would expect something a bit roomier and better for over $1000 per night. The cupboard was small and there were only a few coat hangers which made staying in such a small space so challenging. The lockers although great that they were individually allocated lockers, they were also too thin for anything more than a couple of pairs of skis making it challenging to leave your things.

It was our first stay at Breathtaker and it was a mixed experience, mostly negative. To start with the positives, the spa was beautiful and a really lovely space and the location of the hotel was brilliant. The car service up the mountain albeit expensive was good. Negatives: - the included breakfast was appalling, little to no selection or variety, not filled up half the time we were constantly asking to restock items. The staff were inattentive, and provided no table service. We had to get up to ask staff for a barista made coffee (supposedly included) and were told to make it ourselves. - the loft bar and sitting area closed at 8pm when around 20 or so hotel guests were watching the AFL game and drinking at bar. We were kicked out mid match. totally unacceptable. - fine you say, watch the game in your room, well, the tv was behind the bed meaning we would have to stand up to watch the tv in our room, attached, photo, RIDICULOUS! - the room was also SOO small, we could barely fit all our gear, and as snow people know there are big jackets puffers snow shoes etc and we simply had no space, it was cramped and uncomfortable. - the staff were inattentive, and were more interested at drinking and socialising. we witnessed staff get drinks from the loft bar which is for guests and discuss leaving their shift early to go out and drink. - finally, the pool table in the hotel guests only area had to be paid for to be used. outrageous. This hotel is not worth the money and we left extremely underwhelmed and disappointed.

Booked a massage & facial with lunch experience and what a treat it was. Fabulous staff who were awesome to deal with, friendly, knowledgeable & just lovely. My masseur Evie did a wonderful job with soothing my sore muscles & my facial was excellent. I then spent some time in the pool & spa afterwards, then headed up to restaurant for lunch with a glass of bubbles. Would do it all again if ever back here.

Worth every penny 😍 after a long day drinking and snowboarding I highly recommend using the spa facility at this place omg it was beautiful with the snow falling outside while sitting in a hot pool sipping lavendar tea

Had a good stay at the hotel, and found the crew friendly and ready to assist with any queries. Drivers were also very helpful. the lounge bar was lovely to chill out in. the room was clean and had everything we needed. The delivery of breakfast to the room and complimentary drinks in late afternoon was also a lovely touch. We didn't get to dine at Signature as it was closed on certain days but the views looked amazing from the restaurant. Overall, a good stay at the Breathtaker.