Santos Express

Really pretty and nice place with an amazing beach view! The restaurants next to the hotel are really nice too, which hold free live band shows sometimes!

Good place for a short stay in Mossel Bay. Recommended for solo travelers.

I booked because of the novelty of the train and as a shoestring traveller the single compartments are quite reasonably priced if you are looking for a private space but fine with shared bathrooms. Very clean, tons of staff on site all day. Train is quite old and therefore quite tired. Compartnents rock back and forth as people walk down the aisle to their rooms and like a train you can hear through to your neighbours (phone notifications buzzing etc). Included breakfast and coffee was not to my taste but saves you from walking the 15 minutes into town. No wifi in the rooms.

Quite basic accommodation, more like a hostel than a hotel, but I thought it was fun, and enjoyed looking out over the sea from my bed. Worth paying for the upper class cabin with wood panelling and en suite. A good place to stay if you need a bed in Mossel Bay.

Day 7 of our trip and we had a breakdown 16km from Mossel bay. When arriving at Santos Express we where greeted very friendly, we had so much stuff with us due to breakdown. Staff helped carry all our luggage to our Suite, moment that door opened I was shocked with beauty. It's really an old train room, the wood, the chairs, the decor, all of it... Train was just not moving. The view was amazing, sleeping at night and hearing the sea was a treat. Had supper at the restaurant and loads of drinks. Food and drinks was well priced and delicious. Next morning breakfast was a treat and the staff was friendly and amazing. I can not wait to go visit again, and stay for longer as it's really beautiful. I can be strict and complain that all windows didn't open, or all blinds don't go down but this is an old train and to still have all look so beautiful. I will again book a suit as it's very specious, with own toilet, bath and shower. We slept well, bed and cushions was comfortable, extra blanket which we used during the night when wind picked up but I didn't want to close the window and hear the sea all night. Highly recommend Santo Express Train

As a loyal customer, I always went to the Santos train twice a year. Now this time when I arrived, they made a mistake with my booking and blamed me, the guest, for their mistake. The admin lady, think her name is Patricia if I remember correctly, started getting extremely rude. I booked a single room and she she said that I should pay now for a twin room as the single room was not available. I told her that I was not prepared to pay for a twin room as my booking was made for a single room. She asked me if I wanted to stay for free in a twin room and that I will have to pay for the twin room now. After an arguement they offered me a single room as requested initially They never even offered half an apology. In the end after was so upset that I decided to cancel my whole booking and demanded a refund to book accomodation somewhere else. They spoiled my whole vacation with their toxic behaviour. I am very dissapointed and will never return to Santos Express again.