Moss Vale Village Park

This is the worst place that we stayed out over our 4 week NSW and Victoria carzvan trip. Not grassy sites as advertised. Ammentities not cleaned daily. 1 toilet blocked up and stayed like it for a day. No shower curtains. Wifi didn't worked. Reception asked us to contact supplier. That didn't help. It hadn't been updated since 2012.

The handwash and shampoos etc were lovely. The service was pleasant at reception, although I was given a sheet and had to make up the second double bed as the other adult staying with me was not my partner. The villa was fairly clean except for a few dirty marks on walls. The 2 br villa we stayed in was in desperate need of a renovation. Everything was shabby. The basin in the bathroom was peeling and swelling from water damage. The smoke alarm was falling off the ceiling and had blobs of blutak trying to hold it on (safe?). The bedspread was pilled and worn. Strips of laminate had peeled of the inside of the wardrobes. I felt that $180 pn was too much for the condition of the villa.

Would not recommend this park. The bed was uncomfortable. The soap dispenser was empty when we arrived. Nil hand towels to dry your hands. We did ask for these to be rectified which was done . However, for the money it is very basic. No replenishing of milk or toilet paper while we were there for 3 nights.

For the second time (out of five stays in this park) we have been kept awake all night by wedding party revellers. The park management even gave me a tip that there was a wedding party in the park, but they, or their security failed to show up on the night, allowing the drunken revellers to keep the rest of the park awake until around 4 am. Unfortunately, we, and many other tourists staying in the park, were already waking around 5am to participate in a long road cycling event. This was not the way we wanted to prepare for the event.

Executive cabin is barely 1 star. The 2 seat lounge looked like it was from the op shop, and the bottom bunk bed had a slump in the middle. Absolutely nothing inviting or warm about the cabin's environment. Blown away by how low the standard was.

I am a regular (caravan)visitor to this park either solo or accompanied by one of my granddaughters. The park is well located in the Southern Highlands. Staff are professional and friendly. The grounds are beautifully maintained as is the ammenities block. A feature not often found in parks is the disabled shower and toilet block.