Kibo Palace Hotel Moshi

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

算是當地設施最好的酒店了，而且山景房真能看得到山（最好是早上或者傍晚天氣好的時候），樓頂露天酒吧也值得一去。早餐也不錯

房間乾淨！環境很好！服務態度很好！

價格有點小貴

Very helpful and friendful staff. Breakfast buffet was good. Food on the whole was good, Great view of Mount Kilamanjaro from my balcony room, Nice situated in the heart of the little traditional town with all its sidewalk markets and extensive fruit and vegetable stalls. The various tours suitable to diverse travellers,

Staff was excellent, very clean hotel, food was great, and it made me feel like a decent hotel back in the USA.