Hotel Riu Palace Jandia

This was our second visit to this hotel and it was just as good as the first. The positives: Very warm welcome from the reception staff and a much appreciated glass of fizz after a long journey. Room in a great location, very clean, with an amazing view, thank you. Pool area spotless, location to beach perfect. Restaurant meals good quality, always plenty to choose from. All the staff, including reception, housekeeping, pool bar or restaurant, were so friendly and accommodating, thank you everyone. The only negative, drinking water could be provided at the evening meal, it is provided at breakfast but not in the evening, you have to pay for it, apart from the obvious reason, I'm not sure why they do this. In summary, a great hotel to relax and unwind, already looking forward to returning.

We stayed here for fourteen days. We had booked a room with a limited sea view but were given a room with a large wall instead (see photo of room 1006). We immediately contacted the reception. We were poorly treated by a lady at the reception who referred our case to the hotel manager. He was sitting behind his desk in clear view, but instead of handling our issue, he started checking in a new guest who arrived after us. We had to wait a very long time to speak with him while the receptionist stood idly by. It was a very disappointing start to the holiday. Aside from these two individuals, the rest of the hotel staff were incredibly service-oriented. Everyone from the pool bar to the dining area was fantastic. The food was excellent with plenty of variety, and we enjoyed it every day. The beds were comfortable, and the room was nice. The cleaning was impeccable and done daily. The pool area was pleasant, with an incredible view of the sea. It is said to be 50 meters to the beach, but it feels farther. You have to take many stairs, plus an elevator, plus more stairs to get from the hotel to the beach. There are many underground passageways. From the reception, you can also access the beach, but even there, there is a very long staircase. There was live entertainment every evening for those who enjoy pop music. The beach outside the hotel is incredibly beautiful, long, and wide.

Everything five star from the welcome to the goodbye definitely recommend! All of the staff are extremely friendly and the quality of the hotel from the food to the rooms and everything in between! Amazing experience all round.

Really nice place to stay. Rooms perfect meals out of this world all together brilliant place to stay.

We returned 10 months after our first trip. What a great location, clean, modern, friendly hotel overlooking a fabulous beach. It's nice and quiet and a short walk to bars & restaurants. There's lots of steps so wouldn't recommend for those with mobility problems. The staff are excellent, the food is delicious and we will return again for some winter sun.

Nice hotel, good location, staff friendly and helpful, always plenty of sun beds available, food good. A quiet and relaxing hotel. Entertainment in the evening was ok, would have been nice to have a bit of music in the afternoons around outside bar area.