Premier Inn Whitehaven

暖氣效果不好，有點冷。 房間隔音不好，旁邊房間的人講話聽的清清楚楚。 停車方便。酒店前台工作人員很好。 價格比較便宜。自駕的話性價比很高。

A great friendly team the evening team and the breakfast team were fantastic. 10/10 We were there 7 days, on 4th day we asked if the bed sheets could be changed. Answer from morning team ( Paula) was they only get changed every three days and no they could not ( would not) as it was policy. I asked again politely if they could. Answer was a no. “ we are too busy, and policy says we don’t have to” We had booked the full week and booked breakfast each day. I was not an unreasonable ask. Shame the best of staff and the worst of staff in the same company.

Room itself was clean and typical of what you would expect for a premier inn. No towels had been left so first job was to return to reception, no apology given so maybe this is the norm. Hotel very very tatty from the outside, paint work awful, rusty bannisters outside. Brewers Fayre was terrible, depressing inside. Breakfast cold and no butter for days. Feel sorry for the staff. In the evening its a wait to be served, only one person taking both food and drink orders. Whitbread needs to sort this place out asap! On a positive, plenty of parking and it was dirt cheap…you certainly get what you pay for!

Staff were excellent, very warm and accommodating. The room was cozy just right on the size for what we needed on our break away. Food was enjoyed every time catering staff were wonderful also.

I'm basing this review on my last 2 experiences at the Premier inn Whitehaven AKA The Howgate, first time I was put upstairs from reception in the old block, the room was dated and in desperate need of refurbishment, bathroom was the same with stains and smells that shouldn't be in a bathroom. I went to the bar for a drink and a snack before leaving for the town, the bar staff couldn't have been more rude if they had tried, however the young girl who served my food was lovely. I should have learned my lesson however I booked again when visiting family, I honestly believed check in was 2pm, as it was when I stayed in the past, so at 2:30 I asked to check in and without any hesitation was told sorry check in is at 3pm, oh i said, I thought it was 2 , no it's 3 and were very busy. The car park was empty, and there were only 4 cars parked at the neighbouring Brewers Fayre, so there was not much evidence of an influx of guests. End result I drove home and slept in my own bed. I was once a regular guest here in my time working at Sellafield and back then the reception and bar staff would bend over backwards to make your stay as pleasant as possible, It's a huge shame that those people have moved on and been replaced. My tip for staying here is don't stay here, there are a few locally ran hotels in the town, and if not try Workington, failing that the travelodge at Cockermouth is far better.

This is the worst Premier inn i have been to , we arrived 4.30 on a saturday and were informed no food after 6pm because of short staff, went to the room for a shower it was cold despite running for 15 minutes, food at 5.30 mixed grill average at best undercooked sausages. In the morning another cold shower despite running for another 15 minutes. Breakfast, paid for buffet , all hot items cold and i mean cold not luke warm, domestic toasters , dirty coffee machines dirty cutlery , dirty cups This place is shambolic ,everything is poor .